Correspondence Specialist

Kennebec Pharmacy HomeCare•Augusta, ME

10h•$18 - $20•Onsite

About The Position

Kennebec Pharmacy and Home Care is seeking a detail-oriented and customer-focused Correspondence Specialist to join their Revenue Cycle Team. This role is responsible for providing timely, accurate, and customer-focused support to patients and internal departments. The Correspondence Specialist plays a key role in the daily administrative communications for KPHC, supporting patient pay follow-up, assisting with billing documentation, and collaborating with supervisors to resolve escalated patient concerns.

Requirements

High School Diploma or GED equivalent.
Excellent verbal and written communication skills with a strong customer service orientation.
Proficiency in Microsoft Office

Nice To Haves

Knowledge of billing and collections processes is a plus.

Responsibilities

Provide excellent customer service while taking inbound calls and assisting with requests.
Handling all phases of customer inquiries received via phone or written correspondence.
Responding to customer inquiries and complaints regarding bill payments, account updates, service issues, and collections in a professional manner.
Efficient, timely, and accurate processing and data entry of assigned claim files and claim payments.
Ensuring that payer and third-party company addresses are updated and accurate.
Work in a team environment in a shared office space.
Ability to multi-task and effectively manage an active caseload.
Maintain patient confidentiality and rights.