Correspondence Analyst

Virginia Information Technologies Agency • Richmond, VA

1d • $48,648 - $72,973 • Hybrid

About The Position

The Virginia Workers' Compensation Commission (VWC) is hiring a dependable and motivated Correspondence Analyst for its Correspondence Management Department. The role supports the Commission's daily operations by reviewing, processing, and managing incoming mail and electronic documents, ensuring information is accurately identified, organized, and routed according to established procedures.

The position involves independent, detail-focused work for approximately 85% of the workday, alongside collaboration with the team. Approximately two hours of a typical workday are spent assisting with incoming mail, including opening, sorting, and preparing documents for imaging. The role processes a variety of document types and requires careful reading, consistent application of procedures, and accurate decisions. Training is provided on Commission-specific systems, document identification, mail preparation, and processing procedures.

The position is primarily performed on-site at the Richmond headquarters. Limited telework eligibility may be available, currently up to one day per week, subject to departmental needs, management approval, and applicable policies.

Requirements

• Experience or demonstrated ability to perform administrative, clerical, document-processing, or related work requiring accuracy and organization.
• Working knowledge of Microsoft Office applications, particularly Word and Outlook, and the ability to navigate computer systems and databases.
• Ability to read, interpret, organize, and accurately process information from a variety of documents.
• Ability to manage multiple priorities, follow detailed instructions, and complete high-volume work within established timelines.
• Strong attention to detail and problem-solving skills.
• Ability to work independently while contributing to a team.
• Effective communication skills and willingness to learn new systems, procedures, and technologies.

Nice To Haves

• Experience with document management, records processing, or electronic imaging systems.
• Experience in workers' compensation, insurance, claims administration, or a related environment.
• Experience processing, sorting, or preparing high volumes of incoming correspondence or mail.
• Familiarity with records retention procedures and confidential document handling.
• Experience using Microsoft Excel, including creating and maintaining spreadsheets.
• Experience with PDFs, including redacting and splitting files.

Responsibilities

• Review incoming mail and electronic documents, identify document types, determine priorities, and route information appropriately.
• Open, sort, organize, and prepare incoming mail and documents for electronic scanning and processing.
• Review scanned documents for accuracy, verify claimant information, and identify documents requiring additional action.
• Recognize missing or inconsistent information, identify documents involving multiple claimants, and determine appropriate next steps using established procedures.
• Review and prepare legacy files for scanning, storage, or destruction in accordance with established retention schedules.
• Process a high volume of documents while meeting department expectations for accuracy, timeliness, and organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed