Corrections Recovery Program Assistant

Full Circle•Urbandale, IA

19h

About The Position

The Corrections Recovery Program Assistant provides administrative support, participant engagement, recovery support, and program coordination for Full Circle Recovery's Corrections Recovery Coaching Program. The role is a primary point of contact for incarcerated individuals seeking recovery coaching services and supports communication management, participant tracking, waitlist management, documentation, resource navigation, and correspondence through approved correctional communication platforms. This is a non-exempt position based on a 40-hour work week. It is funded through external grant sources and is contingent upon continued funding availability.

Requirements

Individuals with lived experience in recovery and/or the criminal justice system are encouraged to apply.
Any court-ordered supervision must be successfully completed prior to employment.
Agree to complete the CCAR Recovery Coach Academy and Ethical Considerations for Recovery Coaches within six months of hire.
Excellent communication and interpersonal skills.
Ability to be an independent thinker, trustworthy, dependable, and responsible.
Ability to work collaboratively with diverse populations.
Ability to listen empathetically and provide support without judgment.
Demonstrated empathy and cultural competence to work effectively with individuals from diverse backgrounds.
Proficiency in Microsoft Office (Outlook, Word, Excel), virtual meeting platforms (e.g., Zoom), and data entry.
Valid driver’s license, good driving record, reliable transportation, and car insurance.

Nice To Haves

Strong understanding of opioid use disorder, substance use disorder, harm reduction, recovery capital, and recovery pathways is preferred.

Responsibilities

Answer incoming phone calls, emails, and other communications related to the Corrections Recovery Coaching Program.
Serve as a primary point of contact for incarcerated individuals seeking recovery coaching services, provide program information, and document requests for services.
Receive, document, and route calls, referrals, requests, and messages to appropriate staff when necessary.
Maintain professional, timely, and confidential communication with recoverees, community partners, and program staff.
Correspond with incarcerated individuals through approved correctional communication platforms, including CorrLinks.
Use lived experience, when appropriate, to provide encouragement, accountability, and recovery-oriented support.
Support recoverees in building recovery capital and strengthening community connections.
Maintain current knowledge of community resources related to recovery, reentry, and basic needs.
Develop and maintain professional working relationships with community resource providers, service organizations, and community partners.
Provide resource navigation, referrals, and connections to community resources and service providers based on individual needs and circumstances.
Maintain and manage program waitlists for corrections recovery coaching services.
Monitor program email accounts, voicemail systems, and other communication platforms.
Track participant activity and program status changes, maintain accurate records, and communicate relevant updates to staff.
Engage in ongoing training and professional development on recovery coaching best practices, including ethics, boundaries, communication skills, recovery principles, and multiple pathways of recovery.
Practice self-care to maintain personal well-being and resilience.
Perform work in accordance with OSHA safety standards and those established by Full Circle Recovery.
Perform other duties as assigned.