Corrections Compliance Quality Improvement Analyst - Cleveland

Oriana House, Inc.•Cleveland, OH

4d•$21 - $34

About The Position

The Corrections Compliance Quality Improvement Analyst supports quality improvement, compliance, and evidence-based practice implementation across facilities and programs. The role works with facility and department leadership to assess needs, develop and monitor improvement plans, identify appropriate assessment tools and interventions, and promote sustainable implementation. It also participates in program quality improvement teams and helps develop policies, procedures, training, and quality assurance processes. The analyst trains, mentors, and coaches employees in evidence-based practices (EBPs), conducts scheduled and unscheduled quality assurance reviews, evaluates staff proficiency, and supports supervisors and peer coaches. The role uses systems and technology to monitor staff interactions and EBP delivery, and maintains accurate tracking data, databases, dashboards, reports, and records. It evaluates facility operations and program implementation against audit standards and legal requirements, conducts compliance assessments, researches practices, recommends improvements, and assists with audit preparation. The position requires professional communication with clients, employees, leadership, and external contacts; appropriate boundaries and confidentiality; and the ability to respond to incidents and de-escalate situations when needed. The analyst must comply with agency security and safety requirements, adjust schedules to serve staff across shifts, and travel to local or regional facilities as part of a department rotation. A bachelor’s degree is required. Experience in quality assurance or improvement, staff training or mentoring, and EBP implementation is preferred. Full-time benefits are listed in the posting.

Requirements

Bachelor’s degree required.
Must be able to use Microsoft Office Suite and effectively complete data tracking.
Must have reliable transportation and a driving record that does not preclude coverage by agency liability insurance.
Must have cognitive skills for learning, remembering, focusing, categorizing, integrating information, decision-making, problem-solving, and comprehension.
Must be able to perform under stress and/or in emergencies.
Must be able to work effectively with agency employees, outside contacts, and a diverse client population.
Must maintain client and staff confidentiality and comply with applicable agency policies, state law, 42 C.F.R. Part 2, and HIPAA.
Must comply with agency security and safety standards and use required PPE.

Nice To Haves

Experience in quality assurance or quality improvement.
Experience in staff training or mentoring.
Experience implementing evidence-based practices.
Experience in database management, statistical software, and project management.
Basic understanding of STATA and spreadsheets for data analysis and reporting.

Responsibilities

Consult with facility and department leadership to assess program needs and develop implementation plans for improvement systems.
Document implementation goals, steps, and progress, and share documentation with the Program Quality Improvement team and Research Department.
Participate in program PQI teams and complete assigned tasks accurately and on time.
Use appropriate tools and implementation frameworks to identify problems, develop monitoring metrics, assess progress, and evaluate outcomes.
Assist with selecting assessment tools and sustainability plans, and with developing client intervention strategies.
Collaborate on policies, procedures, and training programs that promote compliance, quality assurance, and fidelity.
Coordinate with staff development and organizational development managers; complete and document assigned new-staff meetings and coaching sessions.
Develop and maintain knowledge of agency evidence-based practices and obtain certifications as directed by the supervisor.
Conduct scheduled and unscheduled quality assurance reviews of assigned EBPs and provide formal, documented employee training and ad hoc trainings.
Model effective client interactions and provide staff guidance on compliance and EBP implementation.
Coach employees using methods such as direct observation, audio review, one-on-one meetings, unit observations, documentation feedback, and informal training.
Mentor facility supervisors and peer coaches, collaborate on tailored intervention strategies, evaluate employee EBP implementation, and monitor progress toward goals.
Assist program supervisors in identifying and certifying peer coaches.
Use technology, including audio/video recording and ORION systems, to monitor staff interactions and EBP delivery.
Use Kohezion to track proficiency progress; maintain databases; support dashboards and spreadsheets; and prepare requested reports.
Compile quality improvement data and monthly, quarterly, or annual reports; monitor documentation for accuracy and data fidelity; and analyze data to evaluate outcomes and identify improvement areas.
Evaluate facility operations and implementation against audit standards and legal requirements, and conduct assessments for compliance with state and federal regulations.
Research and review practices and standards, make recommendations, assist with audit preparation, and meet with external auditors as needed.
Use research findings and agency reports to improve program strategies; develop departmental instruction sheets; and use department tools to assess and improve processes.
Evaluate EBP proficiency and sustainability, review and recommend revisions to program procedures, and develop and implement quality improvement initiatives.
Maintain professional boundaries and productive communication with clients and employees; de-escalate volatile situations when necessary using appropriate EBPs and interventions.
Communicate concerns to facility leadership, provide input on disciplinary actions and action plans when necessary, and conduct or contribute to approved internal, external, and conference trainings.
Identify and respond appropriately to major facility and critical client incidents, document them, and inform the direct supervisor.
Prepare and maintain accurate records, files, progress notes, and correspondence according to agency specifications.
Uphold client rights and maintain client and staff confidentiality under agency policies, applicable state law, 42 C.F.R. Part 2, and HIPAA.
Comply with agency security standards and safety policies, use required PPE, report or remedy unsafe conditions within the scope of the job, and participate in safety drills and training.
Adjust schedules to provide services to program staff across shifts, notify the supervisor of schedule changes, and travel to local or regional facilities according to the department rotation schedule.
Attend and participate in team, advisory board, committee, and task force meetings as needed; organize work, manage time, and meet deadlines.
Perform other duties as requested by the supervisor.