Corrections Compliance Quality Improvement Analyst - Cleveland

Oriana House•Cleveland, OH

About The Position

The Corrections Compliance Quality Improvement Analyst supports quality improvement, compliance, and evidence-based practice (EBP) implementation across facilities and programs. The role works with facility and department leadership to assess program needs, develop and document implementation plans, track progress, identify appropriate assessment and sustainability tools, and recommend strategies to improve client outcomes and service delivery. The analyst participates in program quality improvement teams and helps develop policies, procedures, and training that promote compliance and quality assurance. The position provides staff training, mentoring, and ongoing coaching in agency EBPs. It conducts scheduled and unscheduled quality assurance, supports staff and peer coaches, evaluates EBP implementation and proficiency, and uses tools such as audio/video recording and ORION systems to monitor staff interactions. The analyst also tracks proficiency and other program data, prepares reports, maintains data accuracy, analyzes outcomes, and supports audits and process improvement. The role requires professional communication with clients, employees, leadership, and external contacts; adherence to client rights, confidentiality, security, and safety requirements; and travel to local or regional facilities as needed. The analyst may adjust their schedule to serve program staff across shifts and performs other duties as assigned. A bachelor's degree is required. Experience in quality assurance or improvement, staff training or mentoring, and EBP implementation is preferred. Pay is listed as $21.00 with a bachelor's degree, $22.50 with a master's degree, and $24.00 with a PhD; the stated pay range is $21.00–$33.60 based on education and experience.

Requirements

Bachelor's degree required.
Must be able to use Microsoft Office Suite and effectively complete data tracking.
Must have reliable transportation and a driving record that does not preclude coverage by agency liability insurance.
Must have cognitive skills for learning, remembering, focusing, categorizing, integrating information, decision-making, problem-solving, and comprehension.
Must be able to perform under stress and/or in emergencies.
Must be able to work effectively with agency employees, outside contacts, and a diverse client population.
Must comply with confidentiality requirements, including applicable agency policies, state law, 42 C.F.R. Part 2, and HIPAA.
Must be able to meet established deadlines and manage time and work demands appropriately.

Nice To Haves

Experience in Quality Assurance or Quality Improvement.
Experience in staff training or mentoring.
Experience implementing Evidence Based Practices.
Experience in database management, statistical software, and project management.

Responsibilities

Consult with facility and department leadership to assess program needs and develop implementation plans for systems of improvement.
Document implementation goals, steps, and progress, and share or submit documentation to the PQI team and Research Department as directed.
Participate in program PQI teams and complete assigned tasks accurately and on time.
Identify problems, develop monitoring metrics, assess implementation progress, and evaluate outcomes using appropriate tools and frameworks.
Assist with selecting assessment tools, sustainability plans, and client intervention strategies.
Collaborate on policies, procedures, and training programs that promote compliance, quality assurance, and fidelity.
Coordinate with staff development and organizational development managers and complete assigned new-staff meetings and documentation.
Develop and maintain knowledge of agency EBPs and obtain EBP coach certifications as directed by the supervisor.
Conduct scheduled and unscheduled quality assurance for assigned EBPs and provide formal, documented education and training to employees.
Provide ad hoc training, staff guidance, and ongoing coaching in EBP implementation and cognitive and cognitive behavioral techniques.
Complete and document assigned coaching sessions; coach employees through observation, audio review, individual meetings, unit observations, documentation feedback, and informal training.
Mentor facility supervisors and peer coaches, assist with identifying and certifying peer coaches, and collaborate on tailored staff development strategies.
Evaluate employee EBP implementation and monitor progress toward proficiency goals.
Use technology, including audio/video recording and ORION systems, to monitor staff interactions and EBP delivery.
Use Kohezion to track proficiency; enter and maintain data in databases; and assist with dashboards and spreadsheets.
Prepare reports and compile quality improvement data for monthly, quarterly, and annual reporting as directed.
Monitor documentation for form, content, legibility, fidelity, and accuracy; analyze data to evaluate program outcomes and identify improvement opportunities.
Evaluate facility operations and implementation against audit standards and applicable legal requirements; assess compliance with state and federal regulations.
Research and conduct reviews of practices and standards, make recommendations, and assist with audit preparation and meetings with external auditors as needed.
Use research findings and agency reports to improve programs; develop departmental instruction sheets; and conduct quality assurance and process analysis.
Use department tools, including After Action Review and What’s the Issue Form, to assess and improve processes.
Evaluate program EBP proficiency and sustainability, and review and recommend revisions to program procedures.
Develop and implement quality improvement initiatives to improve service delivery and operational effectiveness.
Maintain professional boundaries and productive, prosocial communication with clients and employees; de-escalate volatile situations using appropriate EBPs and interventions.
Communicate concerns with facility leadership, provide input into disciplinary actions and action plans when needed, and conduct internal and external trainings.
Identify and clarify major facility and critical client incidents, take appropriate immediate action, document them, and inform the direct supervisor.
Prepare and maintain accurate records, progress notes, files, and correspondence according to agency specifications.
Uphold client rights and maintain client and staff confidentiality in accordance with agency policies, state law, and federal regulations, including 42 C.F.R. Part 2 and HIPAA.
Follow agency security and safety requirements, use required PPE and safety precautions, report or address unsafe conditions within scope, and participate in drills and safety training.
Adjust schedule to serve program staff across shifts, notify the direct supervisor of schedule changes, and travel to local or regional facilities according to department rotation needs.
Attend and participate in team, Advisory Board, committee, and task force meetings as necessary; organize work and meet established deadlines.
Perform other duties and follow other instructions as requested by the supervisor.