About The Position

The Quality Improvement Analyst assists in coordinating the overall Quality and Performance Improvement functions. The role collects information, prepares reports, and analyzes Quality and Performance Improvement data; facilitates the Quality Committee; investigates and reports incidents in a timely manner; and maintains investigation documentation and reports. The analyst conducts monthly chart audits to ensure regulatory and organizational standards are maintained and serves as a knowledgeable point of contact during absences of the Director of Regulatory Compliance. Lakeside Behavioral Health System is a 365-bed psychiatric hospital on a 37-acre campus in northeast Shelby County, serving children, adolescents, young adults, adults, and seniors. It provides specialized behavioral health and addictive disease services in the Memphis and Mid-South region.

Requirements

  • Bachelor's degree in a healthcare-related field.
  • Solid clinical knowledge to read and analyze medical records.
  • Knowledge of regulatory and compliance guidelines, especially those of state authorities, TJC, insurance providers, and other licensing or regulatory agencies.
  • Understanding of Quality and Performance Improvement standards and programs.
  • Ability to maintain a professional demeanor during audits, meetings, and while hosting outside agencies.
  • Ability to maintain confidentiality regarding patients, investigations, and other sensitive topics.
  • Proficiency with computer programs, including Microsoft Office, EMRs, and other databases.

Responsibilities

  • Assist in coordinating overall Quality and Performance Improvement functions.
  • Collect information, prepare reports, and analyze Quality and Performance Improvement data.
  • Facilitate the Quality Committee.
  • Conduct investigations and report incidents promptly as required.
  • Maintain documentation of investigations and reports.
  • Perform monthly chart audits to ensure regulatory and organizational standards are maintained.
  • Serve as a knowledgeable point of contact during absences of the Director of Regulatory Compliance.

Benefits

  • Competitive compensation
  • Paid time off
  • Medical, dental, vision, and prescription drug plans
  • 401(k) with company match
  • Discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Tuition savings to continue nursing education with Chamberlain University
  • Pet insurance
  • Career development opportunities
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