Corporate Warranty Analyst, Leasing

TEC Equipment, Inc. • Portland, OR

6d

About The Position

The Corporate Warranty Analyst, Leasing is responsible for assisting the leasing service team and all stakeholders with preparing and filing warranty claims and providing support for all branch locations to ensure that warranty and policy claims with TEC Equipment’s OEM and vendor partners are filed accurately and within specified timelines. In addition, general administration duties to support the fleet department and field operations will also be assigned as needed.
Key duties include preparing claims for submission, providing support to branch operations partners on claim submission and reconciliation, monitoring reporting and on-going performance, and ensuring compliance with OEM and vendor requirements. This person must have efficient research and critical thinking skills.
The person in this position must embody company values: Teamwork, Entrepreneurship, and Customer Focus and be committed to providing a high level of support to internal customers to better enable managers and employees to fulfill TEC Equipment’s Customer Commitment – to be recognized by customers as their Best Business Partner.

Requirements

• Minimum of an Associate’s degree in accounting, business, or related field (equivalent combination of education and experience is sufficient)
• HD Truck or Automotive dealership service and warranty management experience.
• Strong knowledge of warranty processes and procedures
• Strong knowledge of basic accounting processes (AP, AR)
• Knowledge of diesel engine products and truck repair operations
• Proficient with computer programs (e.g., MS Office Word and Excel)
• Excellent oral, written, and interpersonal communication skills
• Strong research and problem-solving skills
• Ability to effectively present relevant information to a wide audience, both orally and in writing
• Ability to build relationships with internal and external contacts; ability to work with a variety of personalities and levels of technical proficiency
• Strong organizational and time management skills
• Highly detail oriented and able to maintain organized files and records
• Ability to identify, analyze, and solve problems

Responsibilities

• Utilize in-depth knowledge of OEM and vendor warranty coverage to ensure TEC equipment is optimizing warranty reimbursement while reducing potential policy expenses/write-offs:
• Analyze work orders for warrantable work and support branches on work order story writing as it pertains to warranty and customer billable repairs. Ensure accuracy of work order comments, parts lists and documentation.
• Support branches with claim filing as needed; this may include collecting and analyzing documentation, preparing and filing claims on behalf of the branch or serving as a resource to branches in the claim filing process, and provide feedback for service teams.
• Review branch level accounting on OEM payments prior to posting, making corrections as needed.
• Monitor branch returns and scrap lists in for OEM systems and ensure parts are being returned on time, using appropriate methods, and remaining components are scrapped as needed.
• Support service & proactively monitor OE for initiatives such as campaigns, modifications, cost initiatives and service updates utilizing the TEC systems that drive improvement in KPI’s for the branches. Regularly meet with service teams, corporate service manager and fleet team supervisor to monitor progress and goals.
• Monitor and maintain warranty reporting to improve and sustain TEC’s warranty processes, while ensuring compliance. Reporting should align with warranty objectives for the company and help ensure the highest probability of success that those objectives will be achieved.
• Stay up to date and knowledgeable on claim filing, accounting functions, and system use as it pertains to warranty administration. Participate in trainings, webinars and information sessions with OEM partners and be comfortable communicating updates to branch operations partners.
• Build successful relationships with all appropriate internal partners (leadership, service managers, service advisors, service staff, etc.).
• Maintain knowledge of current best practices. Continually seek and recommend ways of improving existing practices and / or create new ones as our business needs evolve. Share best practices, and inform our branch partners of new policies, procedures, and compliance related topics.
• Perform OEM warranty claim audits, ensuring branches have proper documentation and are prepared for OEM audits. Provide post audit reporting and training as needed to ensure compliance. Establish system to periodically audit high-risk branch warranty operations to ensure TEC remains in compliance with OEM policies and standards.
• Stay up-to-date on OEM warranty and policies. Be self-motivated to research areas where knowledge of a particular policy or procedure is needed and share information with Supervisor.
• Perform and oversee administrative tasks and projects that support the Warranty function and related business operations, including rebate submissions and tracking, tracking certifications, vehicle data maintenance across internal and external portals.

Benefits

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree