Warranty Analyst

Toyota • Plano, TX

1d • Onsite

About The Position

Toyota’s Warranty Operations Department is looking for a passionate and highly motivated Warranty Analyst. The primary responsibility of this role is to manage warranty policies and support parity analysts by processing requests and developing AI solutions to assist with repair order reviews. Reporting to the Warranty Administration Manager, the person in this role will support the Warranty Administration Department’s objective to progress the department’s digital transformation, keep warranty policies and procedures current and relevant, ensure deadlines are met in accordance with state laws, and support field staff and dealers relating to warranty topics.

Requirements

• Bachelor's degree or equivalent work experience
• Demonstrated analytical and critical thinking skills
• Desire and drive to advance adoption of AI and other technologies
• 3+ years of automotive fixed operations experience
• Intermediate or above skill level with MS Office products
• Strong communications skills, both verbal and written
• Great attention to detail

Nice To Haves

• Bi-lingual (Spanish)
• 5+ years experience in warranty or fixed operations
• Experience with AI and/or system development
• Experience working with Legal

Responsibilities

• Update, edit and author warranty policies
• Administer the Warranty Resource Center
• Process parts and labor parity requests while ensuring deadlines are met
• Work with cross-functional teams to develop an AI solution for repair order analysis
• Cross-train to support and provide backup to other functions within the Administration team
• Other ad-hoc duties as necessary

Benefits

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career
• Tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays
• Paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree