Warranty Analyst
About The Position
Join our Toyota Material Handling Team as a Warranty Analyst. We're seeking a passionate and detail-oriented Warranty Analyst to join the team. The Warranty Analyst provides claim and technical support to the Toyota and Raymond dealer networks while driving product quality improvements with OEM and Operation Teams. The role adjudicates warranty claims, resolves dealer issues, analyzes warranty data, supports dealer training, and monitors dealer performance. At Toyota Material Handling, we value innovative thinking, continuous improvement, and teamwork. If you enjoy tackling challenges and making an impact every day, you'll feel right at home.
Requirements
- Bachelor’s degree recommended.
- Experience in warranty, dealer support, quality, service operations, or a related field preferred.
- Strong customer service and dealer communication experience.
- Proficiency with Microsoft Office; SAP, Power BI, and database experience are a plus.
Nice To Haves
- Analytical and problem-solving skills
- Strong customer service and communication skills
- Technical writing and presentation skills
- Strong organization and follow-through
- Ability to coordinate cross-functional activities
- Data analysis and performance tracking
Responsibilities
- Adjudicate warranty claims and resolve dealer warranty issues.
- Communicate warranty policies, procedures, and documentation requirements.
- Prepare technical bulletins, dealer notifications, repair instructions, and supporting documentation.
- Coordinate parts, labor, flat rates, repair procedures, claim setup, and system requirements.
- Work with Operations and Quality teams on field product concerns and corrective actions.
- Analyze warranty data to identify trends, quality concerns, and dealer performance gaps.
- Prepare reports and presentations for management and cross-functional teams.
- Provide warranty, and process training to dealers and internal teams.
- Work in a constant state of alertness and in a safe manner.
Benefits
- Competitive Salary
- Performance Bonus
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Onsite Fitness Center & Occupational Health Clinic
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
