Warranty Publications Analyst

Toyota•Plano, TX

20h•Onsite

About The Position

Toyota’s Warranty Administration Department is looking for a passionate and highly motivated Warranty Publications Analyst. The primary responsibility of this role is to fully understand emissions regulations and coverages, and manage warranty publications, including warranty guides, field and dealer communications and warranty pocket handbooks. Reporting to the Warranty Administration Manager, the person in this role will support the Warranty Administration Department’s objective to meet all deadlines and compliance regulations for warranty and emissions guides, as well as other publications. The team member in this position will be expected to proactively monitor industry developments and help guide the teams through any changes that affect our products or processes. The team member in this position will also work with several departments across the company as well as TMC-QD regarding emissions coverages for upcoming models.

Requirements

Bachelor's degree or equivalent work experience
Understanding of emissions warranty coverage
Demonstrated analytical and critical thinking skills
3+ years of automotive fixed operations experience
Intermediate or above skill level with MS Office products
Strong communications skills, both verbal and written
Great attention to detail

Nice To Haves

Bi-lingual (Spanish or Japanese)
5+ years experience in warranty or fixed operations
Experience with professional publications
Experience with regulatory compliance
Detailed understanding of evolving CARB and Federal Emissions regulations

Responsibilities

Edit and update Warranty and Emissions Guides for Toyota and Lexus
Edit and update Warranty Pocket Handbooks
Serve as SME for all Emissions related questions, updates and changes
Collaborate with Service Information team, Certification teams, TMC-QD, and others
Maintain inventory of warranty-related publications at the MDC
Author and distribute field and dealer communications relating to the Warranty Department
Administer the Warranty Resource Center
Cross-train to support and provide backup to other functions within the Administration team
Other ad-hoc duties as necessary

Benefits

A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career
Tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match
Annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
Paid holidays
Paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)