Corporate Travel Coordinator

Flexjet • Highland Heights, OH

7d • Onsite

About The Position

Flexjet is seeking a Corporate Travel Coordinator to join its Operations team. Working closely with the Crew Scheduling team in a fast-paced operational environment, the coordinator arranges travel for more than 1,700 pilots and cabin attendants. The role provides customer support to crewmembers and other internal customers while ensuring travel arrangements are efficient, accurate, and aligned with operational needs. The position is on-site at Flexjet’s Global Command Center at company headquarters in Cleveland, Ohio, and follows a 4-day workweek. Flexjet operates 24 hours a day, 365 days a year, so candidates must be willing to work nights, weekends, and holidays as business needs require.

Requirements

• At least 2 years of experience in the aviation or travel industry.
• At least 2 years of experience working with SABRE or a related Global Distribution System (GDS).
• Previous customer service experience.
• Exceptional attention to detail and the ability to multitask in a challenging environment.
• Ability to thrive in a fast-paced environment and adapt to changing business needs.
• Ability to work independently and collaboratively within a team.
• Excellent written and verbal communication skills and strong problem-solving abilities.
• Ability to manage a high volume of email correspondence while navigating multiple applications, systems, and communication channels to ensure timely follow-up and resolution.
• Ability to prioritize competing requests and make sound decisions in a time-sensitive operational environment.
• Ability to maintain professionalism while managing multiple priorities.
• Proficiency with Microsoft Office applications and ability to quickly learn company-specific software.
• Strong analytical and critical-thinking skills.
• Ability to interact effectively with crewmembers, colleagues, and all levels of leadership.
• High degree of professionalism, discretion, and customer service focus.
• Willingness to work nights, weekends, and holidays as business needs require.

Nice To Haves

• General knowledge of general aviation.

Responsibilities

• Book and confirm commercial airline and rental car reservations for crewmembers in accordance with Standard Operating Procedures.
• Answer crewmember calls, respond to questions, and provide appropriate and timely resolutions.
• Assist with administrative and training travel arrangements.
• Research and resolve expense report discrepancies.
• Complete special projects as assigned by department leadership.
• Maintain accurate travel records and ensure reservations comply with company policies and operational requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed