Corporate Travel Agent - Sabre or Amadeus - Wayne NJ

Amsalem Business Travel Llc•Wayne, NJ

1d•$400 - $550•Hybrid

About The Position

Amsalem Business Travel is a corporate travel management company with seven locations worldwide, headquartered in Israel, and in the travel business since 1983. Our US operation runs out of Wayne, New Jersey. We are seeking a Corporate Travel Agent to book and service corporate travel. This is an agent seat, not a sales seat. You will be on a GDS most of the day, building and reissuing itineraries for business travelers, and you will be the person a client calls when a flight cancels at 7pm and they need to be in Chicago by morning. If you are looking for a role that is mostly prospecting and quota, this is not it.

Requirements

Hands-on GDS experience (Sabre, Amadeus, Apollo, Galileo or Worldspan). Specify which one and for how long.
Experience booking for business travelers (corporate, government, university or agency-side).
Comfort with ticketing mechanics (exchanges, reissues, voids and residual value).
Composure on the phone with a traveler who is already stranded and already annoyed.
Accuracy under time pressure.

Nice To Haves

A sales background.
A degree in anything specific.
Experience with our particular back office (this will be taught).

Responsibilities

Build domestic and international business itineraries across air, hotel, car, rail and ground
Quote, price and optimise fares, including negotiated and corporate fares
Issue, exchange, reissue and refund tickets, and keep PNRs clean
Handle disruption: cancellations, misconnects, schedule changes and the rebooking that follows
Apply each client travel policy correctly, and know when to flag an exception rather than absorb it
Hold relationships with airline, hotel and ground vendors