Corporate Training Coordinator

PROMESA R.H.C.F.•New York, NY

About The Position

The Corporate Training Coordinator prepares, develops, manages, coordinates, and conducts training programs for Acacia Network Housing (ANH), under the supervision of the Senior Director of Quality Improvement. The coordinator works with program management and the Quality Improvement team to identify training needs and recommend suitable training. Responsibilities also include creating evaluations, documenting training activities, and ensuring employees complete required training. The role develops training handbooks, manuals, and other instructional materials, and delivers training through methods such as workshops, conferences, meetings, demonstrations, and virtual sessions. Working with the Quality Improvement Department, the coordinator ensures training materials are accurate and reflect current transitional housing regulations. The position helps keep Acacia Network Housing current with company, state, and federal training requirements, including policies and procedures that support safe, legal, and ethical operations. The role calls for an organized, self-motivated team player with strong communication, analytical, writing, and training skills, and knowledge of DHS, HPD, HRA, and OTDA regulations.

Requirements

Bachelor’s degree from an accredited college or university.
At least 2 years of experience working in the homeless services field.
Previous experience working as a trainer.
Proficiency with Microsoft Suite or Microsoft Office Suite.
Ability to organize and manage multiple training initiatives simultaneously.
Strong understanding of ANH standards, mission, and values.
Experience developing full-scope training materials, from analyzing company needs through lesson planning, development, and implementation.
Extensive knowledge of best practices for creating instructional materials.
Experience creating annual training plans and materials for all departments.
Ability to synthesize data into comprehensive reports.
Excellent writing, assessment, planning, and analytical skills.
Ability to facilitate trainings.
Strong interpersonal and verbal communication skills, with the ability to engage staff at all levels and work collaboratively.
Ability to work with a team of professionals in a culturally diverse environment.
Ability to multitask and function under pressure.

Nice To Haves

Instructional experience in a group business setting.
Knowledge of DHS, OTDA, HPD, and HRA regulations.

Responsibilities

Research curriculum and stay up to date on developments within the industry and among competitors.
Conduct trainings onsite and virtually.
Participate actively in the staff development leadership committee.
Gather feedback from management, employees, and other departments on completed courses and use it to improve training.
Assess employee information retention through tests and quizzes on course materials.
Create printed and instructional training materials.
Seek current training methods and best practices to facilitate employee training.
Support the development and assessment of staff conducting trainings and onsite activities.
Schedule and conduct meetings with management to identify upcoming training topics and areas needing additional instruction.
Develop internal marketing materials promoting courses and providing relevant details.
Assist in planning, creating, and implementing annual training courses and materials for each department.
Track and monitor training completion across the network.
Provide monthly reports on training completion and follow up as needed.
Assist in developing and facilitating compliance-related trainings.
Ensure employees are informed about current regulations and processes.
Represent the department and agency in internal and external meetings as needed.