Corporate Trainer

Internet Brands • Minneapolis, MN

28d • $47,000

About The Position

About the Role: We are seeking a dedicated and experienced Trainer for our Disability Advocacy Contact Center. As a Trainer, you will play a crucial role in ensuring that our team is well-equipped to provide exceptional support and advocacy for individuals with disabilities. This position requires a deep understanding of disability-related issues, excellent communication skills, and a passion for empowering staff to make a positive impact on the lives of those they serve.

Requirements

• Strong facilitation and presentation skills.
• Excellent communication, interpersonal, and organizational skills.
• Ability to adapt training approaches to diverse learning styles.
• Assess call center employees' needs and identify training gaps.

Nice To Haves

• Previous experience in disability advocacy or related fields.
• Familiarity with contact center operations and tools.
• Created training materials, including PowerPoint presentations, workbooks, and job aids.

Responsibilities

• Develop and deliver training programs for contact center employees that improve performance and exceed customer expectations.
• Collaborate with subject matter experts to ensure training content remains current and relevant.
• Conduct comprehensive onboarding sessions for new contact center employees.
• Develop, design and deliver training programs that are engaging and interactive, using adult learning principles.
• Organize ongoing training sessions to keep advocates up to date with industry trends and best practices.
• Evaluate the effectiveness of training programs and make necessary adjustments to ensure maximum impact.
• Work closely with supervisors and managers to address specific training needs and challenges.

Benefits

• health insurance options such as medical, dental, and vision coverage
• flexible spending accounts (FSA) for medical and dependent care
• short-term and long-term disability insurance
• life and AD&D insurance
• 401(k) retirement savings plan with a company match
• paid time off (PTO)
• paid holidays
• commuter benefits
• access to our Employee Assistance Program (EAP) and well-being coaching services
• voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed