Corporate Trainer

UnitedHealth Group•Tampa, FL

3d•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 4:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 8-9 weeks of training. The hours during training will be 7:00 am to 4:00 pm CST, Monday - Friday.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
Experience delivering training and/or mentoring in multiple settings, including live classroom sessions, one on one training, and virtual/videoconference environments
Experience managing multiple projects and tasks simultaneously
Relevant work experience in training and or mentoring
Proficiency with Windows PC applications, Microsoft Office products, and SharePoint, with the ability to learn new and complex systems quickly
Work ethics, independence, and dependability
Time management, organizational, and prioritization skills, with the ability to balance competing priorities
Interpersonal, collaboration, influence, and listening skills, with the ability to drive results both independently and in a team setting
Ability to adjust work schedule as needed to support training initiatives
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 4:00 pm CST. It may be necessary, given the business need, to work occasional overtime
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

Experience creating and maintaining training documentation, materials, and assessments
Experience working in a team support role with ability to understand multiple programs and an understanding of the business process within each program
Retrieval Operations background and experience

Responsibilities

Design and maintain effective training programs
Facilitate onboarding prior to training sessions
Deliver and conduct training sessions, including ongoing/refresher training as needed
Utilize creativity and a variety of instructional methods to present training that motivates and engages learners
Provide mentoring to learners using effective feedback and motivational techniques
Collaborate with QA, Leads, Program Owners, management, and other stakeholders to ensure successful training sessions
Provide consistent feedback to appropriate stakeholders throughout training
Build strategic partnerships to support training and operational success
Review and provide feedback on training documentation, materials, and assessments
Own and manage the updates to supporting documentation (Job Aids)
Maintain and publish program and client reports as needed
Manage and maintain a training schedule for learners
Document all training sessions and track results of training assessments
Support a positive team environment by demonstrating initiative, strong leadership, and effective communication
Comply with approved corporate policies and procedures
Serve as a role model by exhibiting professionalism and accountability