Corporate Trainer

Commercial Fire Protection, Inc.•San Francisco, CA

3d•$85,000 - $110,000•Remote

About The Position

We are seeking an experienced Corporate Trainer to lead training initiatives across our organization, with a focus on ServiceTrade and ERP systems such as NetSuite or Sage. This role is responsible for developing and delivering training programs that ensure employees understand how to effectively use our operational and financial systems. The ideal candidate will have strong communication skills, experience training field and office teams, and a deep understanding of service management software.

Requirements

Experience training employees on ServiceTrade or similar service management platforms.
Experience working with NetSuite, Sage, or other ERP systems.
Strong understanding of field service operations, inspections, scheduling, and invoicing workflows.
Proven ability to train both technical and non-technical employees.
Excellent presentation, communication, and organizational skills.
Ability to develop clear training materials and documentation.
Experience working in service-based industries such as fire protection, HVAC, mechanical, or field services preferred.

Nice To Haves

Experience with software implementations or system rollouts.
Familiarity with field service management platforms.
Ability to simplify complex processes for employees at different experience levels.
Experience leading group training sessions and one-on-one coaching.

Responsibilities

Develop and deliver training programs for ServiceTrade and ERP systems (NetSuite or Sage) across the organization.
Train field technicians, operations staff, and administrative teams on best practices for using company software platforms.
Create training materials including guides, videos, presentations, and documentation.
Support the onboarding process by providing system training to new hires.
Identify knowledge gaps and develop training solutions to improve system adoption and efficiency.
Work closely with leadership, operations, and IT teams to ensure systems are being used effectively.
Provide ongoing coaching and support to employees using ServiceTrade and ERP systems.
Assist with implementation, updates, and process improvements related to company software platforms.
Track training progress and evaluate effectiveness of training programs.