Trainer, Corporate-AZ

Freedom Mortgage • Phoenix, AZ

1d • Hybrid

About The Position

The Trainer, Corporate will support the Corporate Learning & Development Associate Director in the development, organization and facilitation of training materials and courses to ensure company training requirements are met for employees at all levels. This role involves facilitating NMLS S.A.F.E. exam preparation, leading new hire orientation, and delivering training on proprietary Human Resources and Lending Operations systems, processes, and roles. The trainer will also provide systems and operations training, prepare and present webinars and on-site training, and record instructional tutorials. Evaluation of training content for relevance and effectiveness, and recommendations for improvement are key. Training will be delivered in-person and/or virtually via Zoom, requiring the incumbent to be within commutable distance to a Freedom Mortgage call center office and willing to work in the office regularly. The role requires providing assistance and support for training content, monitoring learner comprehension, and adapting facilitation to address participant needs. Leveraging generative AI tools like ChatGPT and Microsoft Copilot to enhance training effectiveness and efficiency is expected. The trainer will track and report attendance, assessment results, and participant performance, and escalate in-class challenges promptly. Demonstrating understanding of Freedom Mortgage’s Core Values and Customer Service Standards and infusing them into training delivery is essential. Additional duties as directed by Corporate Training Leaders and compliance with company policies and punctual attendance are required.

Requirements

• Knowledge of residential mortgage banking laws, originations, and operations processes.
• Meticulous attention to detail.
• Technological proficiency should include Zoom, Microsoft Office products including Outlook, PowerPoint, Word, Excel, Co-pilot and Teams, ChatGPT and SharePoint.
• Ability to learn and use internal systems as needed.
• Strong analytical and problem-solving abilities.
• Flexibility to adapt to changing business needs and technologies.
• Strong verbal and written communication skills.
• Strong time management skills with the ability to work independently, prioritize tasks effectively, and self-motivate in a dynamic environment.
• Ability to work collaboratively with training team and business partners.
• Must provide a positive and professional example to trainees.
• Lead engaging training sessions through in-person Instructor-Led Training (ILT) and Virtual Instructor-Led Training (vILT), driving learner participation and knowledge retention in one-on-one and group settings.
• Interpersonal skills to collaborate and work effectively in a team environment and maintain a professional and positive manner.
• Knowledge of adult learning principles.
• Must be within commutable distance to a Freedom Mortgage call center office location and must be willing to work in the office regularly to meet business dictated needs.
• Must have the ability to study for, take, and pass the NMLS S.A.F.E. exam.

Nice To Haves

• Project management skills are preferred.
• One (1) + year proven work experience in corporate training is preferred.
• Experience with Learning management systems and e-learning authoring tools preferred.

Responsibilities

• Facilitate NMLS S.A.F.E. exam preparation.
• Lead new hire orientation.
• Deliver training on proprietary Human Resources and Lending Operations systems, processes, and roles.
• Provide systems and operations training, along with additional topics as needed.
• Prepare for and present webinar and on-site training.
• Record instructional tutorials & presentations.
• Evaluate training content for relevance and effectiveness and provide recommendations to enhance materials and improve learning outcomes.
• Deliver training content as designed and prescribed (including timing, methods, and facilitator guidance) in partnership with stakeholders, subject matter experts, and instructional design resources.
• Provide assistance and support for training content by explaining complex mortgage topics, monitoring learner comprehension, and adapting facilitation and coaching to address participant needs and support successful performance.
• Leverage generative AI tools (e.g., ChatGPT, Microsoft Copilot) to enhance training effectiveness and efficiency, and support enterprise adoption through engaging learning experiences such as webinars and virtual sessions.
• Track and report attendance, assessment results, and participant performance using established tools and processes.
• Escalate and report in-class challenges and concerns (e.g., attendance, behavioral concerns, technology/platform issues, mechanical breakdowns, or venue concerns) to proper leadership promptly.
• Demonstrate understanding of Freedom Mortgage’s Core Values and Customer Service Standards and infuse them into training delivery to promote a welcoming, engaging, and supportive learning environment.
• Perform additional duties as directed by Corporate Training Leaders.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.
• Performs other related duties as assigned.

Benefits

• Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
• Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees