Corporate Trainer, Call Center| Onsite- Chesterfield, MO

Blink Health•Chesterfield, MO

8d•Onsite

About The Position

Blink Health is seeking a Corporate Trainer for its Patient Services team in Chesterfield, Missouri. The team provides frontline customer support and manages the operations of customer service and pharmacy teams, working to scale efficient services while delivering excellent customer satisfaction. The trainer delivers instructor-led onboarding, technical-skills, and soft-skills training in person and virtually. The role ensures Operations teams have the training and resources needed to support patients, prescribers, and partners; maintains training records and reports; aligns and assigns curriculum in the learning management system; and checks training content for quality. The trainer evaluates training effectiveness, shares content updates with management and teams, and collaborates with training peers, instructional designers, and Operations stakeholders. The trainer also stays current on Blink Health’s products and on training methods, tools, and best practices. The position is onsite at 400 S Woods Mill Rd, Chesterfield, MO. Hours are Monday through Friday, 9 a.m. to 5 p.m., with scheduling flexibility required as schedules may change with business needs. Travel may be required up to 20% of the time.

Requirements

At least 2 years of experience as a Trainer, Training Facilitator, or in a similar role in a contact center, hub pharmacy, or similar environment.
Strong facilitation and classroom-management skills for virtual and in-person settings.
Strong time-management and multitasking skills.
Comfort working in ambiguous, fast-paced environments.
Ability to build low-complexity training activities, develop protocols, and edit content.
Basic understanding of Learning and Development concepts and theories, such as adult learning, the ADDIE model, and ROI.
Technical aptitude and ability to learn complex new tools.
Strong verbal and written communication skills.
Proactive work ethic and willingness to keep learning.

Nice To Haves

At least 3 years of experience in a contact center or hub pharmacy environment as an agent or technician.
Strong feedback and coaching skills.
Knowledge of the healthcare or pharmaceutical industry.

Responsibilities

Deliver instructor-led onboarding, technical-skills, and soft-skills training in person and virtually.
Ensure Operations teams are trained and have the resources to support patients, prescribers, and partners.
Maintain training records and prepare reports on training activities and outcomes.
Ensure curriculum is aligned and assigned in the learning management system (LMS).
Conduct quality assurance checks on training content.
Monitor and evaluate training effectiveness, provide feedback to leadership and design teams, and adjust instructor-led training as needed.
Circulate content updates in a digestible and impactful manner in collaboration with management and teams.
Collaborate with training peers, instructional designers, and Operations stakeholders to ensure alignment, brainstorm ideas, and foster collaboration.
Stay knowledgeable about product offerings and serve as a resource.
Stay updated on training techniques, tools, and best practices.
Travel as needed, potentially up to 20% of the time.

Benefits

Health, dental, and vision insurance with multiple plan options from day one.
Employee Assistance Program with counseling, wellness coaching, legal and financial advice, and other support.
Accrue up to 80 hours of vacation in the first year.
40 hours of paid sick time per year.
Nine paid holidays and two floating holidays per year.
Paid parental leave: 12 weeks for birthing parents and 4 weeks for non-birthing parents, including adoption and foster placement.
Traditional and Roth 401(k) options.
Life and disability insurance provided at no cost.
Free onsite parking and a pre-tax commuter FSA.
Free shuttle service in Pittsburgh, PA only.
Daily snack and drink stipend at pharmacy locations.