Corporate Trainer, Call Center| Onsite- Chesterfield, MO

Blink Health•Chesterfield, MO

9d•Onsite

About The Position

Blink Health is hiring a Corporate Trainer for its Patient Services organization in Chesterfield, Missouri. The role supports customer service and pharmacy operations by delivering training that helps teams provide efficient service and a high-quality experience for patients, prescribers, and partners. Training is delivered in person and virtually and includes onboarding, technical skills, and soft skills development. The trainer maintains training records, prepares reports, ensures curriculum is correctly aligned and assigned in the learning management system, and conducts quality checks on training content. The role evaluates training effectiveness, shares findings with leadership, and adjusts instructor-led training as needed. The trainer also communicates content updates, collaborates with training colleagues, instructional designers, management, and Operations stakeholders, and stays current on product offerings and training practices. The position is onsite at 400 S Woods Mill Rd, Chesterfield, MO. The stated schedule is Monday through Friday, 9 a.m. to 5 p.m., with flexibility required because the schedule may change with business needs. Travel may be required up to 20% of the time.

Requirements

At least 2 years of experience as a trainer, training facilitator, or in a similar role in a contact center, hub pharmacy, or similar environment.
Strong facilitation and classroom management skills for both virtual and in-person settings.
Strong time management and multitasking skills.
Comfort working in ambiguous, fast-paced environments.
Ability to build low-complexity training activities, develop protocols, and edit content.
Basic understanding of Learning and Development concepts and theories, including Adult Learning, the ADDIE model, and ROI.
Technical aptitude and ability to learn complex new tools.
Strong verbal and written communication skills.
Proactive work ethic and willingness to continually learn.
Ability to work a Monday–Friday, 9 a.m.–5 p.m. schedule, with flexibility as business needs change.
Ability to travel up to 20% of the time when required.

Nice To Haves

At least 3 years of experience in a contact center or hub pharmacy environment as an agent or technician.
Strong feedback and coaching skills.
Knowledge of the healthcare or pharmaceutical industry.

Responsibilities

Deliver instructor-led onboarding, technical skills, and soft skills training in person and virtually.
Ensure Operations teams receive the training and resources needed to support patients, prescribers, and partners.
Maintain training records and prepare reports on training activities and outcomes.
Ensure curriculum is aligned and assigned in the learning management system and perform quality assurance checks on content.
Monitor and evaluate training effectiveness, provide feedback to leadership, and adjust instructor-led training when necessary.
Share content updates in a clear and impactful manner in collaboration with management and the team.
Partner with training peers, instructional designers, and Operations stakeholders to maintain alignment, brainstorm ideas, and collaborate.
Stay knowledgeable about product offerings and serve as a resource.
Keep current with training techniques, tools, and best practices to support a high-quality learner experience.

Benefits

Health, dental, and vision insurance with multiple plan options from day one.
Employee Assistance Program offering counseling, wellness coaching, legal and financial advice, and more.
Vacation accrual of up to 80 hours in the first year.
40 hours of paid sick time per year.
Nine paid holidays and two floating holidays per year.
Paid parental leave: 12 weeks for birthing parents and 4 weeks for non-birthing parents, including adoption and foster placement.
Traditional and Roth 401(k) options.
Life and disability insurance at no cost.
Free onsite parking, pre-tax commuter FSA, and free shuttle service in Pittsburgh, PA only.
Daily snack and drink stipend at pharmacy locations.