2027 Corporate Summer Internship Program- Banking Services: Retail Loan Servicing

Manufacturers and Traders Trust•Buffalo, NY

10d

About The Position

M&T Bank’s 10-week Corporate Summer Internship Program in Banking Services: Retail Loan Servicing centers on professional development, career growth, and building skills for success. Interns participate in projects and department initiatives, gain exposure to other departments through guest speakers and industry leaders, and build a peer network. Interns may also receive priority consideration for full-time opportunities throughout the Bank. As part of the Operations team, the intern supports the customer experience by researching customer requests, reviewing information for accuracy, assisting with process improvements, and learning how banking operations serve customers. The role provides exposure to Online Banking Operations, Customer Servicing, and Mortgage and Consumer Lending Operations, while developing problem-solving, communication, data analysis, and cross-functional collaboration skills. The jobholder works under immediate supervision and performs entry-level professional duties specific to the assigned area.

Requirements

Currently pursuing a Bachelor’s or Master’s degree.
Minimum cumulative GPA of 3.0.

Nice To Haves

Strong written and verbal communication skills.
Demonstrated computer skills.
Proven analytical skills.
Proven critical thinking skills.
Strong organizational skills.
Detail-oriented.

Responsibilities

Research and assist with resolving customer inquiries.
Review and analyze information to ensure accuracy and completeness.
Support data entry, reporting, and operational processes.
Collaborate with teams across the Bank to gather information and solve problems.
Draft professional communications and customer responses.
Participate in team meetings and contribute ideas to improve processes.
Learn how risk, compliance, and operational controls support the banking industry.
Assist with special projects and other team initiatives.
Support online banking enrollment and account maintenance processes.
Review reports and help identify and resolve customer issues.
Research customer questions and requests across various banking products.
Partner with internal teams to gather information and support issue resolution.
Assist with research related to mortgage and consumer lending inquiries.
Review documents and support customer servicing activities.
Ensure activities adhere to established internal policies and applicable external regulations.
Adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with its Risk Appetite.
Identify risk-related issues requiring escalation to management.
Design, implement, maintain, and enhance internal controls to mitigate risk.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators, as applicable.
Complete other related duties as assigned.