2027 Corporate Summer Internship Program- Banking Services: Retail Loan Servicing

M&T Bank•Buffalo, NY

12d•$18 - $28

About The Position

M&T Bank’s 10-week summer internship is centered on professional development, career growth, and building skills for success. Interns participate in projects and department initiatives, hear from guest speakers and industry leaders, and build a network with peers. Interns may also receive priority consideration for full-time opportunities throughout the Bank. As part of the Operations team, the intern gains hands-on experience supporting customer service operations and works with teams across the Bank. The role involves researching customer requests, reviewing information for accuracy, supporting process improvements, and learning how banking operations serve customers. Exposure may include Online Banking Operations, Customer Servicing, and Mortgage and Consumer Lending Operations. The position works under immediate supervision and performs entry-level professional duties specific to the assigned area.

Requirements

Currently pursuing a Bachelor’s or Master’s degree.
Minimum cumulative GPA of 3.0.

Nice To Haves

Strong written and verbal communication skills.
Demonstrated computer skills.
Proven analytical skills.
Proven critical thinking skills.
Strong organizational skills.
Detail-oriented.

Responsibilities

Research and assist with resolving customer inquiries.
Review and analyze information to ensure accuracy and completeness.
Support data entry, reporting, and operational processes.
Collaborate with teams across the Bank to gather information and solve problems.
Draft professional communications and customer responses.
Participate in team meetings and contribute ideas to improve processes.
Learn how risk, compliance, and operational controls support the banking industry.
Assist with special projects and other team initiatives.
Complete duties and responsibilities of an entry-level professional nature specific to the assigned area of the Bank.
Ensure activities adhere to established internal policies and applicable external regulations.
Adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with its Risk Appetite, and identify risk-related issues for escalation to management.
Design, implement, maintain, and enhance internal controls to mitigate risk; identify risk-related issues for escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Support online banking enrollment and account maintenance processes; review reports and help identify and resolve customer issues.
Research customer questions and requests across banking products, draft customer communications, and work with internal teams to support issue resolution.
Assist with research related to mortgage and consumer lending inquiries, review documents, and support customer servicing activities.