Corporate Security Investigations & Protective Intelligence Manager

Whatnot•Los Angeles, CA

1d•$157,000 - $205,000•Hybrid

About The Position

The Corporate Security Investigations & Protective Intelligence Manager identifies and investigates threats to Whatnot’s people, offices, and community. This hands-on program owner will build and operate the company’s investigations case management system, preferably using internal AI tools, and select and manage external investigative tools. The role conducts investigations in close partnership with Trust & Risk, People, and Legal; serves on the threat management team to assess whether online behavior may signal credible risk of in-person harm; and supports threat assessment, mitigation, and response. The position sits within Corporate Security and works closely with Trust & Risk, Legal, People, CyberSecurity, and IT. The role is based at a Whatnot hub in NYC, San Francisco, or Los Angeles, with a preference for New York City. The successful candidate must live within commuting distance of their hub and is expected to work in the office approximately two days per week. The role includes occasional responses to urgent security incidents outside normal work hours and periodic travel of approximately 10%.

Requirements

At least 7 years of experience in corporate or government investigations and protective intelligence.
Proven experience managing end-to-end investigations, including workplace violence, insider risk, and external threats.
Experience building or vibe-coding purpose-built tooling with AI.
Deep familiarity with investigative and intelligence tools, such as public-records, OSINT, social media monitoring, and case management platforms, and the ability to explain which tools are valuable for this work and why.
Sound judgment about when concerning behavior warrants escalation, intervention, or law enforcement engagement.
Strong understanding of permissible use, privacy, and data-handling requirements.
Experience working with local and federal law enforcement agencies.
Excellent written and verbal communication skills.
Strong discretion, sound ethics, and ability to handle sensitive, confidential matters.
Must live within commuting distance of a Whatnot hub in NYC, San Francisco, or Los Angeles.

Nice To Haves

ASIS PCI (Professional Certified Investigator), ATAP Certified Threat Manager (CTM), or similar certification.
Experience with trust and safety, marketplace, social, gaming, or live/real-time product environments, including online-to-offline threat escalation.
Experience supporting international investigations across multiple jurisdictions.
Experience with workplace violence prevention compliance requirements.

Responsibilities

Monitor open-source and platform signals for emerging threats and deliver concise intelligence products to Corporate Security and business partners.
Work with Trust & Risk and the Threat Management team to identify when on-platform issues could translate into in-person incidents, and collaborate on threat assessment and recommended responses.
Partner with Trust & Risk on escalation criteria and handoffs between platform enforcement and Corporate Security.
Provide protective intelligence and threat assessments for company events, executive protection, and high-profile business activities.
Partner with Trust & Risk and Legal to map law enforcement partners and develop playbooks for proactive law enforcement partnership.
Conduct internal security investigations in partnership with People and Legal.
Support compliance with workplace violence prevention requirements, including California SB 553, in partnership with Legal and People.
Maintain rigorous evidence handling, documentation, and confidentiality standards.
Establish processes for sharing investigative findings, threat assessments, and recommended security actions with appropriate internal stakeholders while maintaining confidentiality.
Design, build, and manage Whatnot’s investigations and case management system, using internal AI tools to develop a purpose-built alternative to platforms such as Ontic.
Source, evaluate, and manage investigative and intelligence tools, including public-records and OSINT platforms.
Own vendor onboarding, budgets, contracts, and renewals.
Partner with Cybersecurity and Legal to set permissible-use, privacy, and access standards for investigative tools.

Benefits

Generous holiday and time-off policy.
Health insurance options including medical, dental, and vision.
Work-from-home support.
Home office setup allowance.
Monthly cell phone and internet allowance.
Care benefits.
Monthly wellness allowance.
Annual childcare allowance.
Lifetime family-planning benefit, such as adoption or fertility expenses.
401(k) offering for Traditional and Roth accounts in the US, with employer match up to 4% of base salary, and international pension plans.
Monthly allowance to use Whatnot as a buyer and seller.
16 weeks of paid parental leave plus one month of gradual return to work; company leave allowances run concurrently with country leave requirements, which take precedence.