Corporate Retail Software Systems Manager
About The Position
The Corporate Retail Software Systems Manager manages and supports OMNI’s retail-specific IT system, ensuring compatibility with front-of-house POS systems and optimizing performance at the property level. The role serves as the primary liaison among property operations teams, corporate buying teams, IT, and third-party vendors to support inventory accuracy, operational efficiency, reporting, and user experience across the portfolio. It combines systems administration, project management, operational support, training, and business analytics. Based at the Corporate Office in Dallas, TX, the position administers the retail system and its POS interfaces, inventory management, and analytics platforms; supports property retail users; maintains system documentation and training materials; oversees upgrades, testing, enhancements, and integrations; and works with corporate IT on system health, hardware, software, and network issues. It also supports implementations and rollouts across multiple properties and identifies opportunities to improve workflows and automate manual processes.
Requirements
- Experience with retail management software and systems.
- Familiarity with databases, servers, and networks, including MS SQL and LAN/WAN.
- Familiarity with operating systems such as Microsoft Server.
- Knowledge of POS administration.
- Knowledge of business intelligence tools, Microsoft Excel (advanced), Power BI, reporting and analytics, and data validation and auditing.
- Strong aptitude for identifying issues and developing effective solutions in a fast-paced retail environment.
- Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users and collaborate with other teams.
- Ability to handle pressure and provide timely, effective support to store staff and other employees.
- Detail-oriented approach to managing data, system configurations, and software installations.
- Bachelor’s degree in computer science or a minimum of 3 years of relevant IT experience is preferred.
- Good verbal and written communication skills.
- Attention to detail and excellent organizational skills.
Nice To Haves
- Yellow Dog experience.
- Knowledge of automation and scripting languages such as Python and PowerShell.
- Experience with Oracle, Micros POS, Resortsuite, SpaSoft, or Agilysys.
- Knowledge of hardware troubleshooting and software installation.
- Project management experience.
Responsibilities
- Administer the retail system, including POS interfaces, inventory management, retail analytics platforms, user access, and permissions.
- Troubleshoot system issues and coordinate resolution with internal IT teams and external vendors.
- Maintain and create system documentation, procedures, training materials, standard operating procedures, and job aids.
- Oversee system upgrades, testing, enhancements, and integrations.
- Provide primary support for property retail teams and train new and existing users.
- Conduct operational reviews, identify process-improvement opportunities, and partner with properties to resolve operational challenges and improve execution.
- Collaborate with corporate IT to monitor system health, identify performance bottlenecks, and analyze resource consumption.
- Maintain an inventory of hardware and software assets across the portfolio and oversee upgrades to keep systems current and secure.
- Collaborate with corporate IT to diagnose and resolve hardware, software, and network connectivity issues across the portfolio.
- Lead system implementations, upgrades, and rollouts across multiple properties.
- Participate in cross-functional initiatives involving retail operations, IT, finance, and property leadership.
- Manage project timelines, deliverables, and communications; monitor progress and ensure successful execution.
- Serve as liaison among the corporate buying team, property users, IT, and third-party vendors; manage support requests and vendor escalations.
- Identify opportunities to automate manual processes and improve workflow efficiency.
- Provide timely support to store staff and other employees, including responding to critical issues.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
