Corporate Retail Software Systems Manager

Omni Hotels & Resorts•Dallas, TX

4d•Onsite

About The Position

The Retail Software System Administrator manages and supports Omni’s retail-specific IT system, ensuring compatibility with front-of-house POS systems and optimizing performance at the property level. The role serves as the primary liaison among property operations teams, corporate buying teams, IT, and third-party vendors to support inventory accuracy, operational efficiency, reporting, and user experience across the portfolio. It combines systems administration, project management, operational support, training, and business analytics. The position is based at Omni’s Corporate Office in Dallas, Texas. The role administers retail system interfaces, inventory management, and analytics platforms; provides property-user support and training; troubleshoots technical and operational issues; maintains system documentation; and oversees system upgrades, testing, enhancements, and integrations. It also works with corporate IT to monitor system health, manage hardware and software assets, and diagnose hardware, software, and network issues. The position may require travel to geographically distributed retail locations and being on call or working evenings and weekends to maintain system operations and address critical issues.

Requirements

Experience with retail management software and systems.
Familiarity with database, server, and network administration, including MS SQL and LAN/WAN.
Familiarity with operating systems such as Microsoft Server.
Experience with POS administration.
Experience with business intelligence tools, Microsoft Excel at an advanced level, Power BI, reporting and analytics, and data validation and auditing.
Strong problem-solving aptitude in a fast-paced retail environment.
Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
Ability to handle pressure and provide timely, effective support to store staff and other employees.
Detail-oriented approach to data, system configurations, and software installations.
Good organizational skills.
Bachelor’s degree in computer science or a minimum of 3 years of relevant IT experience is preferred.

Nice To Haves

Yellow Dog experience.
Knowledge of automation and scripting languages such as Python and PowerShell.
Preferred experience with Oracle, Micros POS, Resortsuite, SpaSoft, or Agilysys.
Knowledge of hardware troubleshooting and software installation.
Project management experience.

Responsibilities

Serve as the primary administrator for the retail system, including POS interfaces, inventory management, and retail analytics platforms.
Manage user accounts, access, and permissions.
Troubleshoot system issues and coordinate resolutions with internal IT teams and external vendors.
Maintain and create system documentation, procedures, training materials, standard operating procedures, and job aids.
Oversee system upgrades, testing, enhancements, and integrations.
Provide primary support to property retail teams and train new and existing users.
Conduct operational reviews, identify process improvements, and partner with properties to resolve operational challenges and improve execution.
Collaborate with corporate IT to monitor system health, identify performance bottlenecks, and analyze resource consumption.
Maintain an inventory of hardware and software assets across the portfolio and ensure assets are current and functioning correctly.
Oversee software and hardware upgrades to keep systems current and secure.
Collaborate with corporate IT to diagnose and resolve hardware, software, and network connectivity issues across the portfolio.
Lead system implementations, upgrades, and rollouts across multiple properties.
Participate in cross-functional initiatives involving retail operations, IT, finance, and property leadership.
Manage project timelines, deliverables, and communications; monitor progress and ensure successful execution.
Serve as liaison among the corporate buying team, property users, IT, and third-party vendors; manage support requests and vendor escalations.
Identify opportunities to automate manual processes and improve workflow efficiency.
Support inventory accuracy, reporting, data validation, auditing, and retail performance analytics.