Corporate Homeowner Support Specialist
About The Position
The Corporate Homeowner Support Specialist supports homeowners with mortgage payments, escrow, payoff requests, website assistance, and general account questions. The role handles inbound and outbound calls, provides clear and patient guidance, and helps make important financial conversations more manageable. Specialists use internal software to document interactions, aim to resolve customer needs during the first call, connect homeowners with appropriate internal resources, and meet quality and customer satisfaction goals. This is a contract-to-hire position based fully onsite in Phoenix, Arizona, with a consistent full-time schedule. Pay is $19.50 per hour, or $20.50 per hour for bilingual candidates, with the opportunity to earn up to $500 per month in performance bonuses.
Requirements
- Two or more years of recent high-volume contact center experience.
- Experience managing inbound and outbound calls.
- Consistent employment history and dependable attendance.
- High school diploma or equivalent.
- Strong communication, customer service, and problem-solving abilities.
- Confidence learning new systems and working with different customer personalities.
Nice To Haves
- Bilingual ability; bilingual candidates receive increased hourly pay.
Responsibilities
- Answer questions about mortgage payments, escrow, payoffs, and accounts.
- Manage inbound and outbound customer calls.
- Listen carefully and provide patient, solution-focused support.
- Navigate internal software and accurately document interactions.
- Work toward resolving customer needs during the first call.
- Connect homeowners with appropriate internal resources.
- Deliver dependable service while meeting quality and customer satisfaction goals.
Benefits
- Up to $500 per month in performance bonuses.
- Medical, dental, and vision coverage, if eligible.
- Critical Illness, Accident, and Hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life insurance and AD&D coverage for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
