Homeowner Services Mortgage Services Specialist

HABITAT FOR HUMANITY PHILADELPHIA INC•Philadelphia, PA

1d•$53,200 - $56,000•Onsite

About The Position

At Habitat for Humanity Philadelphia (HFHP), we are builders who work alongside, not for, others. We are driven by accountability and defined by our stick-to-itiveness. The Homeowner Services Department works directly with future homeowners to prepare for the purchase of their homes, maintains a post keys relationship with current homeowners and repairs project homeowners providing access to information, resources, and special events to support successful homeownership. Reporting to the Director of Homeowner Services, and coordinating with program teams and leadership staff, the Homeowner Services Mortgage Services Specialist will support administrative and coordination responsibilities for the department. The Homeowner Services Mortgage Services Specialist will work with Habitat Homeowners from Pre-Settlement through Post Project engagement to maximize the efficiency and effectiveness of departmental activities.

Requirements

A minimum of 3 years of administrative experience in housing-related work plus.
Bachelor's degree or equivalent combination of education and experience.
Strong communication skills to engage with homeowners, staff, and external partners.
Ability to maintain respect, compassion, and cultural competency when working with diverse populations, including non-English speakers.
Patience, attentive listening, and a welcoming demeanor.
Flexibility and a positive attitude.
Strong interpersonal skills with sensitivity to cultural diversity.
Proficiency in Microsoft Excel, Outlook, and Office (Salesforce experience is a plus).
Ability to synthesize data and perform numerical calculations.
Strong time management, organization, and attention to detail.
Ability to work independently, meet deadlines, and maintain confidentiality.
Ability to work flexible hours, including evenings and weekends, as needed.
Willingness to complete Qualified Loan Originator (QLO) training within two months of hire.

Nice To Haves

Fluency in other languages, though not required.

Responsibilities

Preparation and processing of documentation for home sales, mortgage sales, condo association activities, delinquency assistance, and homeowner support.
Prepare Match Letter documentation, Agreement of Sale packets, loan boarding packets, mortgage assistance applications, and foreclosure proceedings documentation.
Manage homeowner notifications throughout the home sale and post-keys processes.
Coordinate and participate in homeowner and Build Team walk-through inspections for each unit prior to closing.
Leverage relevant software to complete required documents.
Manage and maintain a database of all homeowners, including tracking insurance, tax abatements, delinquency communication, assistance requests, and event participation.
Track and maintain homeowner information using all relevant platforms and software systems employed by the department, such as Salesforce, SharePoint, Home Keeper, Next Century, and Zip Forms.
Manage data collection and reporting processes
Coordinate Home Dedications in conjunction with the Program Manager.
Provide administrative coordination for workshops, homeowner educational opportunities, evaluations, invitations, tracking, homeowner notifications, and the quarterly newsletter.
Create and organize digital and paper files for each property sold.
Maintain good property file hygiene for existing and new files, update homeowner contact information as necessary, and update files with relevant homeowner documentation.
Leverage relevant software to complete required documents.