Corporate Dispatcher

MTM Transit•MO - LSL - 16 (STAT), MO

46d•Onsite

About The Position

The Corporate Dispatcher serves as the primary point of coordination between clients, drivers, subcontractors, and internal teams, ensuring accurate, efficient, and timely delivery of courier services. This role is critical for on-time performance, client satisfaction, and day-to-day operational continuity. The Corporate Dispatcher actively communicates with drivers, responds to client requests, schedules on-demand trips, monitors trips and routes in real time, identifies and takes initial action on coverage gaps, and escalates unresolved issues to the Lead Dispatcher or Supervisor to ensure service continuity. This role maintains proactive communication to uphold STAT’s high standards of reliability, responsiveness, and care.

Requirements

High School Diploma or G.E.D.
Minimum 1-3 years of experience in Client Services, Data Entry, or Dispatch
Experience in developing, promoting and building key relationships with all key stakeholders
Strong organizational and multitasking abilities in a high-volume environment
Thorough knowledge of the courier industry and ability to use proper terminology
Knowledge of cost analysis and budgets
Ability to maintain high level of confidentiality
Detail oriented and ethical
Exemplary interpersonal and communication skills
Moderate to advanced computer skills
Strong organization skills and ability to identify, prioritize and respond to multiple deadlines
Works independently and demonstrates effective problem-solving skills
Demonstrate leadership skills, including but not limited to delegating, planning and coaching
Ability to handle questions and resolve issues in a constructive manner
Adaptability to learn new systems
Excellent verbal and written communication skills
Reliable, punctual, and attentive to detail

Responsibilities

Schedule and assign daily courier trips and routes including weekends, after hours, and holidays to ensure optimal efficiency and driver coverage.
Monitor drivers and routes through scheduling software in real time to track progress and proactively anticipate the need to make schedule adjustments, reroute as needed, and resolve service interruptions.
Ensure timely, accurate, and complete trip documentation (proof of delivery, signatures, notes, memos, photos, etc.), proper laboratory and pharmaceutical product temperature monitoring, bar code scanning, and log updates.
Adjust driver assignments to meet changing priorities, volume spikes, or emergencies.
Monitor and track driver availability, coverage levels, and service-level performance, proactively identifying and escalating gaps that may impact on time delivery.
Reconcile trip manifests and ensure all trip data is included (e.g. pick-up/drop-off times, pictures, bar code scanning, and temperature logs) is accurately recorded, and corrected in the dispatch systems and client databases within required timeframes.
Provide on-road support and guidance to drivers, including directions, traffic conditions, road conditions, weather and troubleshooting.
Assist with onboarding and training new drivers and dispatchers on procedures, technology, and company protocols.
Demonstrate the ability to think critically, solve problems and deescalate conflicts.
Serve as the first point of contact for client inquiries, requests, and issue resolution.
Maintain courteous, professional, and timely communication with clients, drivers, vendors, etc. via all communication methods (phone, text, chat and email).
Provide status updates to clients on any trip delays, rescheduling, and or cancellations including inclement weather planning and road conditions, confirmation of deliveries, and timely problem escalation.
Record all client interactions and service details in dispatch software.
Partner with account managers to identify and resolve recurring service concerns.
Document and report all incidents, accidents, and service interruptions to management promptly.
Participate in accident/incident response protocols and ensure proper escalation and follow-up.
Ensure all required trip and driver data is entered accurately into dispatch systems.
All methods of communication are handled in accordance with established KPIs and performance standards.
Coordinate with billing and operations for driver compliance, pay accuracy, and documentation.
Prepare shift handoff reports and communicate critical updates to the next dispatcher or lead.
Support continuous improvement initiatives focused on reducing service delays and errors.
Monitor key performance indicators (KPIs) such as on-time delivery, accuracy, and route efficiency.
Provide feedback on driver performance, recognition, and assist with service evaluations.
Identify and escalate issues that could impact delivery performance or client satisfaction.
Participate in periodic service evaluations and contribute ideas for service improvements.
Collect client feedback to track and identify service improvement opportunities.
Effective and timely operation of dispatch and scheduling software, communication methods, and data analysis tools.
Utilize GPS/GIS systems for route optimization and tracking.
Ensure all trips on the dispatch board are properly dispatched and closed on time per trip requirements.