Corporate Consumer Process Administrator - Mortgage Marketing

Regions•Atlanta, GA

2d•$62,841 - $81,410

About The Position

The Corporate Consumer Process Administrator supports the overall customer experience across Regions’ footprint, helping ensure customer needs are met and drive branch and mortgage performance. The role handles corporate-wide programs, projects, and strategic initiatives, working with business group leaders, area field leadership, and corporate partners to design and implement support for Branch and Mortgage associates. It develops communications, presentations, education, and training tools, and provides general marketing and social media support. The position monitors results, creates tools, ensures effective communication, and partners with Legal and Compliance teams. Core responsibilities include marketing governance and compliance oversight; marketing automation and technology administration; custom marketing requests; creative design and content creation; Mortgage Loan Officer website and locator administration; training, onboarding, and consultation; strategic mortgage marketing initiatives; and regulated marketing audit tracking and reporting. The role is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. It is based in Birmingham, Alabama. The position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Requirements

Bachelor’s degree.
Three years of project management, process management, marketing, or related experience.
Ability to create and implement ideas with tight deadlines.
Ability to influence others across business groups.
Ability to manage multiple projects, programs, and initiatives successfully.
Excellent prioritization skills.
Excellent written and verbal communication skills.
Strong team player skills.

Nice To Haves

Proficiency in Adobe Illustrator, InDesign, and Photoshop.
General mortgage or mortgage marketing experience.
Experience with marketing automation platforms such as Surefire, Salesforce Marketing Cloud, or similar platforms.

Responsibilities

Handle corporate-wide programs, projects, and strategic initiatives.
Partner with business group leaders, area field leadership, and corporate partners to design and implement programs, projects, and initiatives that help Branch and Mortgage associates meet customer needs.
Design, create, and implement communications, presentations, education, and training tools.
Provide general marketing and social media support, including ads, flyers, and other marketing creatives.
Monitor results, create tools, and ensure communications are effectively delivered for programs, projects, and initiatives.
Partner with Legal and Compliance teams.
Oversee marketing governance and compliance.
Administer marketing automation and technology.
Handle custom marketing requests and creative design and content creation.
Administer Mortgage Loan Officer websites and locator services.
Provide training, onboarding, and consultation.
Support strategic mortgage marketing initiatives.
Track and report regulated marketing audits.