Corporate Consumer Process Administrator - Mortgage Marketing

Regions Bank•Charlotte, AL

18h

About The Position

The Corporate Consumer Process Administrator supports the overall customer experience across Regions' footprint, ensuring customer needs are met and helping drive branch and mortgage performance. The role handles corporate-wide programs, projects, and strategic initiatives and partners with business group leaders, area field leadership, Corporate partners, and Legal and Compliance teams. It designs and implements programs and creates communications, presentations, education, and training tools, while also providing general marketing and social media support. The administrator monitors results and ensures effective communication of programs, projects, and initiatives. Core responsibilities include marketing governance and compliance oversight, marketing automation and technology administration, custom marketing requests, creative design and content creation, MLO website/Locator administration, training and consultation, strategic mortgage marketing initiatives, and regulated marketing audit tracking and reporting. This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelor's degree.
Three years of project management, process management, marketing, or related experience.
Ability to create and implement ideas under tight deadlines.
Ability to influence others across business groups.
Ability to successfully manage multiple projects, programs, and initiatives.
Excellent prioritization skills.
Excellent written and verbal communication skills.
Strong team player skills.

Nice To Haves

Proficiency in Adobe Illustrator, InDesign, and Photoshop.
General mortgage or mortgage marketing experience.
Experience with marketing automation platforms such as Surefire, Salesforce Marketing Cloud, or similar platforms.

Responsibilities

Handle corporate-wide programs, projects, and strategic initiatives.
Partner with business group leaders, area field leadership, and Corporate partners to design and implement programs, projects, and initiatives that help Branch and Mortgage associates meet customer needs.
Design, create, and implement communications, presentations, education, and training tools for relevant groups.
Provide general marketing and social media support, including advertisements, flyers, and other marketing creative materials.
Monitor results, create tools, and ensure communications are effectively delivered for programs, projects, and initiatives.
Partner directly with Legal and Compliance teams.
Oversee marketing governance and compliance.
Administer marketing automation and technology.
Handle custom marketing requests and creative design and content creation.
Administer Mortgage Loan Officer (MLO) websites and Locator.
Provide training, onboarding, and consultation.
Support strategic mortgage marketing initiatives.
Track and report regulated marketing audits.