Consumer Systems Administrator

ICCU•Chubbuck, ID

About The Position

The Consumer Systems Administrator supports consumer lending systems and related business processes by performing system updates, testing and coordinating new feature rollouts, resolving day-to-day system issues, and identifying opportunities to support Credit Union growth and strategic goals. The role supports the release process from development through post-production rollout and works with team members, third-party vendors, and other IT teams to troubleshoot issues and deliver projects. The position includes system administration, documentation, audits, change and vendor management, and translating business requests into technical requirements and proposed solutions. The administrator maintains knowledge of consumer lending systems, the consumer lending industry, and business processes; builds relationships with internal and external business partners; and manages budgets, deadlines, service-level agreements, and changing priorities. The role may require occasional work outside normal business hours. Candidates must be eligible for ICCU membership and comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

Requirements

Bachelor’s degree required; a degree in Computer Science, Computer Information Systems, or Business is preferred.
At least 1 year of experience working in projects, troubleshooting systems, and/or loan applications required.
Ability to learn quickly, contribute to a team, and work on multiple time-critical projects simultaneously.
Logical, process-oriented approach and a natural sense of urgency.
Excellent oral and written communication skills.
Broad knowledge of hardware, software, and programs.
Good interpersonal and client-handling skills, including the ability to manage expectations and explain technical details.
Ability to work independently and cooperatively as part of a project team.
Ability to prioritize, meet deadlines, and manage changing priorities with limited direction.
Willingness to work occasionally outside normal business hours.
Must comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.
Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

At least 1 year of system administration experience or at least 2 years of financial industry experience.
Degree in Computer Science, Computer Information Systems, or Business.
Experience with Jira, Agile, and/or other project work.
SQL coding experience.
Ability to build reports and understand IT infrastructure.
Experience with financial industry technologies.

Responsibilities

Perform system updates and test and coordinate new feature rollouts.
Resolve day-to-day system issues with team members and third-party vendors.
Support releases from development work through post-production rollout.
Create and maintain system-related documentation.
Adhere to budgets and meet deadlines; plan and work flexibly to do so.
Learn and maintain knowledge of consumer lending systems, the consumer lending industry, and business processes.
Perform system administration tasks, including documentation, change and vendor management, audits, and other administrative work.
Translate business requests into technical requirements.
Create and propose solutions to business needs and issues.
Build and maintain relationships with internal and external business partners.
Work with different IT teams to troubleshoot issues and execute projects.
Learn and demonstrate financial industry knowledge; maintain broad knowledge of the financial industry.
Contribute to multiple time-critical projects and manage changing priorities.
Perform other duties and projects as assigned.