Corporate Collections Manager
About The Position
The Corporate Collections Manager plays a vital role in driving the financial health of Visterra Landscape Group by leading the company’s accounts receivable and collections efforts. This position is responsible for managing high-volume customer communications, resolving billing issues, and ensuring timely payments across a multi-state client base. The ideal candidate will be a proactive problem-solver with strong negotiation skills, capable of collaborating cross-functionally with finance, sales, and operations teams. Success in this role means maintaining positive customer relationships while achieving collection targets, displaying self-sufficiency through initiation, and supporting the company’s growth and operational excellence.
Requirements
- 5+ years of experience in collections management, preferably within multi-state organizations.
- Proficiency in ERP systems, such as Sage or QuickBooks, and Microsoft Office Suite; experience with Aspire is a strong plus.
- Intermediate or above Excel skills; strong reporting skills.
- Strong communication and negotiation skills with both internal teams and external customers.
- Proven ability to work independently, prioritize tasks, and manage competing deadlines.
- High integrity, accountability, and a proactive approach to problem-solving.
- Comfortable in a fast-paced, evolving environment with a hands-on, team-oriented mindset.
- Must be authorized to work in the U.S. and pass a background check.
Nice To Haves
- experience with Aspire
Responsibilities
- Lead and execute high-volume collection efforts through calls and emails, ensuring timely and accurate documentation of customer interactions.
- Partner with the Corporate Controller, CFO, and local offices to establish and enforce customer payment guidelines.
- Maintain strong, professional relationships with customers while negotiating payment arrangements and resolving disputes.
- Collaborate with sales, operations, and accounting teams to resolve billing discrepancies and ensure accurate payment application.
- Monitor and manage Days Sales Outstanding (DSO) to maintain 30-day payment terms.
- Recommend escalation steps for delinquent accounts, including legal or external collections involvement when necessary.
- Prepare and analyze daily, weekly, and monthly collection reports to support internal communication and performance tracking.
- Meet or exceed monthly collection goals and KPIs set by leadership.
Benefits
- Paid time off
- Health and wellness coverage
- 401(k) savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
