Corporate Claims Specialist

DriveTime•Tempe, AZ

1d•Hybrid

About The Position

The Corporate Claims Specialist (Specialist, Auto & Inventory Claims) is an entry-level role on the Corporate Insurance & Safety (CIS) Team that supports the investigation, documentation, and resolution of auto and inventory-related incidents. This role partners with internal teams, insurance carriers, vendors, and third-party administrators to help reduce DriveTime’s total cost of risk while ensuring claims are handled accurately, timely, and in accordance with internal guidelines.

Requirements

Minimum of 2 years of claims handling or adjusting experience, including claim intake, investigation, evaluation, and resolution
Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
Ability to work efficiently across multiple systems in a high-volume, fast-paced environment
Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)

Nice To Haves

Preferred experience includes auto, property, total loss, or subrogation claims
Experience in a corporate, captive, or commercial claims environment is preferred but not required
Prior complex liability claims experience, including bodily injury, is a plus
In lieu of claims experience, 2 or more years of insurance or risk management experience will be considered
Experience with Riskonnect or Salesforce is beneficial but not required
Bachelor’s degree preferred but not required

Responsibilities

Supporting the intake, investigation, documentation, and resolution of auto physical damage and property claims
Partnering with internal teams and leaders, field locations, insurance carriers, police departments, vendors, and the Third-Party Administrator (TPA) to ensure timely incident reporting and data collection
Collaborating with internal partners and leadership to determine appropriate courses of action for complex or high-severity incidents
Maintaining productive working relationships with DriveTime employees, external vendors, carriers, and service providers to support effective claim resolution
Documenting all incident and claim activity in the internal incident management database, including setting follow-up timelines based on priority and business needs
Exercising independent judgment in claim-related decisions and clearly supporting and defending those decisions
Coordinating claim resolution in alignment with internal guidelines, including pursuing recovery from at-fault parties through subrogation
Compiling and analyzing incident and claims data to support monthly reporting, tracking, accounting needs, and trend analysis
Providing insights and recommendations related to training, prevention, and future risk reduction initiatives
Assisting with training and mentorship of current and future CIS team members