Corporate Card Support Specialist

PGS Worldwide•Charlotte, NC

1d•Remote

About The Position

PGS Worldwide is seeking a Corporate Card Support Specialist for a fully remote one-year contract-to-hire role supporting a leading aerospace & defense company. This position will support corporate travel and procurement card programs by processing card requests, resolving employee questions, managing service cases, and providing accurate customer support across finance shared services.

Requirements

High school diploma or equivalent; a bachelor's degree may be considered in lieu of prior work experience.
Previous customer service experience in a call center, financial services, banking, retail, medical office, IT service desk, or similar service-oriented environment.
Experience supporting corporate card, travel and expense, accounts payable, or related financial-service processes.
Experience using Microsoft 365 applications, including Outlook and Teams.
Experience with case-management and knowledge-base systems such as ServiceNow.
Experience with enterprise financial systems.
Strong written and verbal communication skills.
Ability to accurately document customer interactions, transactions, and case activity.
Ability to work independently in a fully remote environment.
Strong problem-solving skills and ability to anticipate and respond to customer issues.
Ability to explain complex information clearly based on the customer's needs.
U.S. citizenship required.

Nice To Haves

Corporate travel or procurement card program experience.
SAP Concur experience.
PeopleSoft Enterprise Helpdesk experience.
Experience with expense-management systems.
Finance shared-services or call-center experience.
Previous remote-work experience.
Familiarity with Accounts Payable and Travel & Expense processes.
Basic knowledge of IP addressing, DNS, DHCP, VPN configuration, and remote troubleshooting.

Responsibilities

Process new corporate travel and procurement card applications.
Handle card modifications, employee transfers, and card terminations.
Support card-delinquency administration and related customer inquiries.
Respond to employee and stakeholder questions by phone, chat, and email.
Research answers using knowledge bases, websites, and financial systems.
Perform routine and moderately complex card-program transactions.
Document and track customer requests in case-management systems.
Prepare clear case notes, emails, and supporting documentation.
Resolve customer issues within established service-level expectations.
Partner with card administrators and other team members on more complex requests.
Maintain accurate electronic records and documentation.
Provide professional support to internal and external stakeholders.