Corporate Business Application Administrator II

Glacier Bancorp, Inc.•Bozeman, MT

10h

About The Position

The Corporate Business Application Administrator II administers assigned business applications and provides Level III support throughout the applications’ analysis, configuration, testing, implementation, and production lifecycle. The role covers several low- and medium-risk applications and a limited number of high-risk applications under the guidance of the Business Applications Supervisor. Supported services include lending, teller, new accounts, compliance, quality control, business intelligence, accounting, and core banking interfaces. The position supports system enhancements and solutions, software installations and releases, user acceptance testing, production issues, and service outages. It maintains application documentation and audit controls, including SOX controls for lending systems, and helps ensure adherence to IT policies, operating procedures, and service-level agreements. The administrator works with cross-functional teams and business users to translate requirements into technical solutions, assess gaps and impacts, and support the quality and customer experience of bank services. The role also provides guidance and training to Level II support staff and other team members. This is a corporate position that may be located in an available bank division in Arizona, Colorado, Idaho, Montana, Nevada, Texas, Utah, Washington, or Wyoming. Travel of up to 15% is required. The work environment is indoors in a climate-controlled shared work area with minimal noise. The listed entry rate is $36.49+ per hour, calculated for Kalispell, Montana; posted ranges are $40.34–$60.53 per hour in Spokane, Washington, and $38.41–$57.64 per hour in Wenatchee, Washington. Compensation varies with factors including location, experience, and education.

Requirements

Bachelor’s degree in Information Systems, Information Technology, Computer Science, or a related field, or an equivalent combination of relevant education and work experience.
At least 5 years of increasingly responsible professional work experience in computer science, information systems, or information technology.
At least 3 years of hands-on application management experience, preferably in business process management, workflow automation, or comparable software systems.
Advanced experience in end-user support and industry-standard techniques and practices.
Experience providing on-hours and after-hours software support, including small-scale and system-wide software upgrades and installations.
Experience with Microsoft Windows operating systems and Office applications.
Beginner experience using modeling tools such as Visio.
Knowledge of application-system administration tasks, including stopping and starting services, resetting passwords, and enabling or disabling users; knowledge of Citrix Client.
Ability to demonstrate trustworthiness, credibility, discretion, and diplomacy.
Ability to interact calmly and professionally with people from diverse backgrounds and at different organizational levels, including in sensitive or confidential discussions.
Ability to communicate and present ideas in user-friendly language, and to motivate, influence, educate, or advise others on significant matters.
Team orientation, customer-service focus, and ability to build rapport and work effectively across the organization.
Ability to serve as a backup for other staff in a mutually supportive team environment.
Ability to adapt to changing priorities, demands, and timelines using time-management, analytical, and problem-solving skills.
Self-starter who takes ownership and accountability and can work with minimal supervision.
Ability to respond to outages and communicate them to the Service Desk and banks on short notice with minimal supervision.
Ability to lead assigned log reviews, application documentation, and training for Level II Support and other team members.
Ability to coordinate business-user testing, validation, and evaluation of applications and functions.
Regular, reliable, and timely attendance.
Ability to travel up to 15%, drive, and maintain proper licensing.

Nice To Haves

Advanced administration experience with ServiceNow, LaserPro, Decision Pro, Encompass, or Synergy.
Beginner experience working in the banking industry.

Responsibilities

Administer assigned applications and provide Level III support throughout analysis, configuration, testing, implementation, and production.
Support IT services including lending, teller, new accounts, compliance, quality control, business intelligence, accounting, and core banking interface solutions.
Develop strategies for system enhancements, design solutions, and support development, testing, release management, and implementation.
Respond to system outages and communicate outage information to the Service Desk and banks with minimal supervision.
Install new software products and releases that affect business services and operations, and communicate production changes effectively.
Prepare and execute User Acceptance Testing scripts, coordinate testing with business users, and obtain user acceptance signoff.
Maintain effective IT systems and applications, and establish protocols and procedures for assigned applications.
Translate business requirements into functional and technical requirements in collaboration with IT staff, and review and approve those requirements.
Lead assigned log reviews and application documentation, and provide training to Level II support and other team members as needed.
Uphold IT Standard Operating Procedures and Service Level Agreements, and ensure appropriate, thorough testing across the organization.
Manage priorities for system defects and enhancements and present recommendations to management.
Troubleshoot production problems and service tickets, including issues involving external vendors.
Coordinate business-user testing, validation, and evaluation of applications and functions to identify service and software issues.
Create, maintain, and provide documentation for IT operational and security audit controls, including SOX controls for lending systems.
Analyze and at times collect business and functional requirements for established applications; facilitate requirements gathering and deliver gap analyses and impact assessments.
Develop reports and dashboards as needed, and provide guidance or work direction to lower-level analysts and vendors.
Provide advice, recommendations, judgment, and best practices to help senior management make informed system-related decisions.
Comply with company policies, procedures, and applicable laws and regulations, and complete assigned online training by its due date.
Travel as needed to perform job duties, with the ability to drive and maintain proper licensing.