Corporate Account Manager

LGC Group•Milford, MA

4h•Remote

About The Position

We’re seeking a Corporate Account Manager (CAM) to lead the America's business of one of our largest strategic partnerships. You'll play a key role in managing one of LGC's most important global accounts, building trusted relationships, unlocking new opportunities and supporting innovative diagnostic solutions. This position demands a strategic approach to account management, emphasizing long-term value creation and partnership development. The CAM will collaborate within our partners’ own commercial leadership team to drive conversions of end user clinical diagnostics laboratories and network laboratories across USA, Canada & LTAM, focusing on our Multichem Quality Control (QC) & VALIDATE partnerships. Also includes supporting local partners’ own sales team in the field across USA, Canada & LTAM. This role requires a candidate with strong IVD account management and strategic partnership expertise and will require a solid understanding of the clinical biochemistry & immunoassay markets. The ideal candidate will have existing connections into USA end user clinical diagnostics laboratories and major laboratory networks. A team player with strong organisational skills and project management skills, client communications, client management and service, product expertise, and critical thinking. Adherence to all company policies.

Requirements

Bachelor’s degree in biomedical scientist, or a related discipline e.g. clinical biochemistry
Minimum 5+ years’ experience in a IVD related sales management role, focusing on B2B strategic partnerships and/or corporate account management
A strong connection to USA end user diagnostic laboratories and networks
Biochemistry & immunoassay expertise is critical
A team player, who can partner closely with our customers & LGC manufacturing sites to provide exceptional customer service
Strong communication skills inc. presentation, comfortable with presenting to a senior level
Advanced Excel and finance skills to support with sales forecasting & complex price modelling
Strong project management experience
Excellent organizational and communication skills
Fluent in speaking and writing English.

Nice To Haves

Molecular & serology expertise is preferred
Other language skills (Eg French, Spanish, Portuguese)
Connections to LTAM / Canada end user diagnostic laboratories and networks
Understanding of ISO 9001, 13485
Experience with medical device registrations for CE, 510k, NMPA, & other global territories

Responsibilities

Manages and achieves sales targets, by leading a strategic sales process, accountable for revenue & business unit goals
Be an internal champion for the strategic partner, striving for win-win results and building long term trust
This role will require networking at various levels within targeted client organizations
Performs sales analysis and builds out near, mid & long term forecast models
You will be key in defining overall strategy with the strategic partner, developing a road map to capture key new products, opportunities, presenting proposals and managing senior level negotiations and contract agreements
Driving business reviews with our strategic customer, presenting current business performance, growth areas and key projects, enabling future partnership growth
Key sales contact for our corporate account, owning key commercial communications. Support the sales organization during the sales process as a primary sales resource
The corporate account manager will be expected to manage a solution-oriented sales process that will involve cross functional teams and will require strong project management.
Manage and communicate customer demand and liaise with internal production on priorities & delivery expectations.
Coordinate product delivery requirements between the customer and production
Provide input to strategic planning & new product development pipeline and reviews.
Drive international brand awareness including but not limited to global roadshows and tradeshows
Update and maintain current Customer Relations Management database
Other duties as assigned