Corporate Account Manager

Mister Safety Shoes•Toronto, ON

1d•Hybrid

About The Position

The Corporate Account Manager plays a crucial role in expanding and retaining client relationships within an assigned customer segment. The role is primarily focused on fostering strong relationships, delivering exceptional customer service, as well as identifying opportunities for growth and expansion.

Requirements

Post-Secondary Education -preferably in Business or related
Integrity, professionalism and excellent communication and interpersonal skills that are required to handle both internal and external communications with tact and diplomacy
Proficiency in MS Word, Excel, PowerPoint, Outlook

Nice To Haves

CRM experience is an asset
Bilingual in French is an asset

Responsibilities

Focus on retention and growth within assigned portfolio by providing superior customer service, building lasting relationships and acting as the subject matter expert.
Promote customer engagement through virtual, phone and in person meetings based on customer engagement model which includes regular touchpoints with the customer, account reviews, product knowledge sessions and discussions regarding new opportunities.
Identify opportunities for upselling or cross-selling products and services to increase account value with assigned portfolio.
Serve as a client advocate to prioritize enhancements to customer and buyer experiences.
Address any customer complaints and work towards proactively enhancing processes to prevent future concerns.
Collect and analyze data to gain insights into customer behaviours, with the goal of identifying needs and maximizing offerings.
Stay informed about market trends, industry developments, and competitors.
Maintain accurate and detailed records and account notes.
Provide monthly spend and account updates to assigned accounts.
Communicate regularly with clients to understand their evolving needs and articulate the value of company offerings.
Collaborate with internal departments to facilitate client need fulfillment, while providing guidance with day-to-day tasks when necessary.