Core Ops Manager, Analytics & Insights (US)

TD Bank•Mount Laurel, NJ

23h•$91,000 - $136,240•Onsite

About The Position

Core Ops Manager, Analytics & Insights leads the development, consolidation, and modernization of performance metrics and reporting across the Core Operations organization. This role is accountable for transforming financial and operational data into clear, actionable insights that support decision making, performance management, and operational excellence. The role also drives reporting modernization by moving away from manual, Excel based processes toward scalable, automated solutions. Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required. Leads and manages a sizeable team of Analyst professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope. Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate. Deep knowledge and understanding of businesses/technology, and organizational practices/disciplines. Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business. Focuses on short to medium-term issues (e.g. 6-12 months). Leads the Core Operations analytics and reporting function, with ownership of core performance metrics across the department. Responsible for consolidating complex financial and operational data from multiple systems into clear, actionable insights. Supports enterprise‑wide Core Operations objectives related to performance management, process effectiveness, and automation. Oversees analytics‑related initiatives and reporting enhancement projects across Core Operations. Operates in a highly matrixed environment, partnering with Business, Technology, Risk, and Operations teams.

Requirements

Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science)
5+ year of relevant experience
Experience supporting operations, analytics, performance management, or reporting functions
Experience working in regulated environments with an understanding of operational risk considerations
Demonstrated experience modernizing reporting processes within large, matrixed organizations
Proven leadership and team‑management capabilities
Strong project management skills with the ability to manage multiple priorities simultaneously
Ability to simplify complex financial and operational information for non‑technical audiences
Strong communication, stakeholder management, and problem‑solving skills
Strong experience with: Power BI, Power Apps / Power Platform, SQL, and Python
Familiarity with data automation, reporting pipelines, and analytics modernization

Nice To Haves

Graduate's degree preferred with either progressive project work experience, or; higher degree education and research tenure can be counted
Working knowledge of AI‑enabled analytics or emerging analytical tools is preferred

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Leads and manages a sizeable team of Analyst professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope
Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
Leads the Core Operations analytics and reporting function, with ownership of core performance metrics across the department
Responsible for consolidating complex financial and operational data from multiple systems into clear, actionable insights
Supports enterprise‑wide Core Operations objectives related to performance management, process effectiveness, and automation
Oversees analytics‑related initiatives and reporting enhancement projects across Core Operations
Manages team of Business Insights & Analytics professionals/specialists
Ensures team collaboration with partners on business problems/issues and provides fact-based analytical advice that aligns to strategy and drives shareholder value
Manages escalated client issues or priorities and reaches out to appropriate areas to resolve or minimize business problems/issues
Applies judgement, discretion and collaborates with internal partners to navigate and resolve ambiguous issues
Reviews and/or contributes on the presentation of insights back to executive leaders/business partners to drive strategic improvement; also responsible for contributing to overall direction of team regarding emerging tools/techniques/methods in presenting or visualizing key information
Collaborates with business partners to shape and prioritize ad hoc analysis
Delivers accurate, timely, and consistent reporting to support operational and strategic decision‑making
Translates complex data into concise, executive‑ready insights that enable leaders to identify trends, risks, and opportunities
Aligns reporting and analytics outputs to business priorities and strategic objectives
Communicates findings and recommendations clearly to support senior‑level decisions
Ensures reporting solutions are reliable, easy to consume, and responsive to stakeholder needs
Leverages data systems and various sources to ensure team is equipped to formulate well defined solutions to solve business problems
Ensures team leverages knowledge of data capabilities across the organization to build and deliver on business analytics and insights
Oversees the development and ongoing analysis for a business line or functional area employing both internal and external data from various sources
Supports execution with excellence on key initiatives/programs
Designs effective test and learns for various programs or scenarios
Develops business specific plans; ensures work and resources are aligned to support objectives
Identifies opportunities for business growth within a specific business or function by identifying potential use cases and value drivers
Proactively supports the identification of issues, trends and opportunities, and brings forward recommendations based on judgment and facts
Leads team to prepare framework to succinctly take complex data and translate it into clear and concise recommendations
Ensures deep understanding and contributes to the achievement of the business strategy, goals, and objectives
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Improves operational performance and decision‑making through effective use of financial and operational analytics
Drives reporting modernization to reduce manual effort, improve efficiency, and enable scalable insights
Supports risk management and control objectives by monitoring data quality, controls, and reporting readiness
Enables leadership to make informed decisions that support cost efficiency, productivity, and operational excellence
Promotes disciplined execution through reliable performance measurement and reporting standards
Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand
Connects the alignment of colleague's contributions with the TD Shared Commitments
Builds and retains an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
Recruits, identifies strong talent and develops a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
Enables colleague growth by encouraging colleague development to achieve career and business objectives; ensures timely motivating appreciation and recognition to all colleagues
Enables a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
Models sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues, and leads collaboration with other functions and teams
Leads team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovation
Enables a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Provides coaching, guidance, and prioritization to ensure high‑quality outputs and strong individual and team performance
Fosters a culture of accountability, continuous improvement, and clear communication
Influences without authority by building strong working relationships across Core Ops, Technology, Risk, and Business teams
Supports team development through clear expectations, feedback, and delivery standards

Benefits

Base salary
Variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Regular development conversations
Training programs
Competitive benefits plan
Access to an online learning platform
Variety of mentoring programs