CORE Operations Analyst

State of Washington•Thurston County – Olympia, WA

10h•Hybrid

About The Position

The CORE Operations Analyst will help shape how the One Washington (OneWa) Program works, collaborates, and delivers results. The role develops and improves the work systems, tools, processes, and governance practices that support effective program operations. It analyzes business processes, strengthens data quality, and creates documentation and resources to help OneWa teams and agency partners use program tools and processes effectively. OneWa, led by the Office of Financial Management (OFM), is an enterprise-wide transformation project replacing legacy technology with a cloud-based Workday solution for finance, procurement, budget, HR, and payroll processes. The analyst supports operational readiness and continuous improvement across the program, its workstreams, agencies, and leadership. The position is hybrid, with a physical office in Olympia, Washington. Most work allows for telework, but travel to in-person activities, meetings, and events is required according to business needs. Core project business hours are Monday through Friday. Schedules have some flexibility subject to core business hours and prior supervisory approval. Work beyond a typical 40-hour week is common to meet operational needs and go-live deliverables.

Requirements

Experience analyzing and improving business processes, operational workflows, or program practices in a complex work environment.
Experience developing, maintaining, or improving business tools, systems, templates, workflows, or other solutions that support organizational operations.
Experience designing, developing, and/or administering business tools and solutions using SharePoint, Microsoft 365, Power Platform, Smartsheet, Power BI, or comparable technologies, including reports, dashboards, data visualizations, or tools that communicate operational information.
Experience collecting, organizing, validating, and analyzing information to identify gaps, inconsistencies, or opportunities for improvement.
Proficiency with technology tools for organizing, analyzing, visualizing, documenting, and communicating information, including spreadsheet, collaboration, workflow, or comparable business applications.
Ability to assess potential impacts of changes to tools, processes, workflows, or data and develop practical recommendations that account for related activities, stakeholders, and downstream work.
Ability to independently research problems, evaluate potential solutions, develop clear documentation or guidance, and take appropriate action within established requirements.
Ability to communicate effectively and establish productive working relationships with diverse stakeholders while managing multiple priorities and delivering accurate, timely, high-quality work.
Management principles sufficient to support accurate, consistent, and reliable program information.
Ability to learn and grow.
Ability to meet the needs of others.

Nice To Haves

Bachelor’s degree in business administration, public administration, information systems, data analytics, organizational development, or a related field.
Experience supporting large-scale enterprise resource planning (ERP), technology implementation, organizational transformation, or business process modernization initiatives.
Experience applying Lean, Agile, continuous improvement, or similar approaches to analyze and optimize workflows, including identifying interdependencies and developing solutions to improve efficiency, consistency, quality, or usability.
Experience documenting tool architecture, data structures, business processes, system dependencies, technical and operational requirements, and developing knowledge resources that support effective use of tools and processes.
Experience working in a large, complex, highly regulated, or public-sector organization with multiple stakeholder groups and interconnected business processes, including facilitating discussions to gather requirements, identify impacts, resolve issues, and build shared understanding.

Responsibilities

Develop, implement, maintain, and continuously improve CORE work systems, tools, templates, and workflows supporting program operations, prioritization, reporting, and visibility across OneWa.
Analyze business and operational needs and translate requirements into practical, documented tools, workflows, templates, refresh schedules, and reporting solutions.
Create communications, training plans, and checkpoints to encourage user adoption and adherence to tools and processes.
Evaluate tools and systems for functional gaps, dependencies, usability issues, and improvement opportunities; develop recommendations that account for users, data, operational requirements, and downstream impacts.
Maintain CORE tools and supporting information to promote consistency, usability, accuracy, and sustainability, and represent this work in dashboards and reports for program and OneWa leadership.
Partner with CORE technical and analyst resources, offering insights that balance operational needs, strategic priorities, and team execution.
Lead or support process-improvement efforts by analyzing current processes and developing recommendations, process steps, templates, and implementation approaches.
Consult with work teams, subject matter experts, and stakeholders to understand operational challenges and develop solutions addressing business needs and impacts across interconnected processes and teams.
Develop and maintain process documentation, workflows, roles and responsibilities, tracking mechanisms, and refresh cycles to support consistent execution and reduce operational risk.
Identify emerging operational issues and improvement opportunities and recommend solutions that strengthen program effectiveness and scalability.
Develop and publish knowledge resources, job aids, micro-learning videos, and other learning materials that help OneWa teams and agencies use program tools, processes, and practices.
Create accessible knowledge products, including visual resources and short-form learning content, to support self-guided learning and consistent adoption.
Explain tool capabilities, processes, governance requirements, and recommended approaches to CORE teams and stakeholders.
Facilitate stakeholder discussions to clarify requirements, identify impacts, resolve operational issues, and build shared understanding.
Communicate complex operational, process, and technical information clearly and translate analysis into practical recommendations for varied audiences.