Core Manager

Four Seasons Hotels and Resorts • Chicago, IL

1d • Onsite

About The Position

The Core Manager is an essential member of the Rooms leadership team, dedicated to providing exceptional quality and service to guests and employees. This role requires a high level of attention to detail, a strong work ethic, and the ability to multitask and prioritize. The Core Team is responsible for selling the hotel, providing information to prospective guests, capturing sales from incoming calls, and coordinating reservation details for Hotel Rooms, Spa, and Restaurant/Bar. The individual is also responsible for ensuring guests have a positive experience from the start, acting as the first and last impression of the Hotel. This high-profile department ensures all communication channels, including the hotel's phone system, operate flawlessly. Successful candidates will be willing team players, comfortable with electronic systems, and willing to accept assignments on an as-needed basis to promote teamwork. Flexibility to work early mornings, evenings, weekends, and holidays is required.

Requirements

• 1-2 years previous experience as a Core or Reservations/Communications Agent
• Typing speed and accuracy must be at a high level
• Requires attention to detail and problem-solving skills, as well as a passion for customer service
• Exceptional communication skills and command of English language
• Candidates must have valid work authorization for the U.S.

Nice To Haves

• Supervisory or Managerial experience preferred but not required
• Previous experience in a luxury hotel, or similar environment
• Additional language a definite asset for career growth
• Completion of Post Secondary Education (Hospitality or related field preferred)

Responsibilities

• Selling the hotel and providing information to prospective guests
• Capturing sales from incoming calls
• Coordinating reservation details for all Hotel Rooms, Spa, and Restaurant/Bar
• Ensuring guests are well looked after from the start
• Ensuring all communication channels operate flawlessly, including the hotel’s phone system

Benefits

• Medical
• Dental
• Vision
• Retirement Plan
• Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree