Copy & Content Manager (12 month FTC)

LegalAndGeneral • Village of Central Square, NY

4h • Onsite

About The Position

Legal & General’s Retail business supports customers throughout their lives with saving, planning, protection and retirement. The Copy & Content Manager will join the Workplace Savings team and create clear, useful and engaging communications for members across digital and offline channels. The hands-on role combines copywriting, content management, stakeholder collaboration and a focus on good customer outcomes. The position is a 12-month fixed-term contract, based in Hove, One City Park.

Requirements

• Strong experience writing and managing customer-facing content across digital channels.
• Ability to turn complex subjects into straightforward, accessible language.
• Experience working with compliance, legal or other governance stakeholders on customer communications.
• Experience developing content in line with customer and business goals.
• Confidence collaborating with colleagues across product, marketing and design.
• Strong organisation skills and ability to manage several priorities at the same time.
• Understanding of digital content strategy and customer engagement.

Nice To Haves

• Financial services, pensions, workplace savings, CMS or regulated communications experience.

Responsibilities

• Write clear, engaging and jargon-free copy for emails, webpages, digital tools and customer journeys.
• Develop content approaches that support customer and business priorities.
• Manage content throughout its lifecycle and keep information accurate and up to date.
• Work with compliance and Advertising Standards colleagues to create clear, fair and appropriate communications.
• Partner with product teams to explain product features and benefits in language customers can understand.
• Support digital and offline communications, including email and direct mail campaigns.
• Champion accessible, customer-focused writing and share content best practice across the team.
• Help ensure communications give customers the information they need to make informed decisions.

Benefits

• Opportunity to participate in an annual performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days of holiday plus public holidays, increasing to 26 days after two years’ service; option to buy and sell holiday.
• Competitive family leave.
• Electric car scheme through tax-efficient salary sacrifice (permanent employees only).
• Discounts on company products and at high street stores and online.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed