People Operations Analyst - 12 Month FTC

PIMCO•Newport Beach, CA

3d•$36 - $39

About The Position

The People Operations Analyst is an early-career role focused on delivering accurate, responsive, employee-centered HR services and improving how those services are delivered. The role combines hands-on operational work with process improvement and digital enablement, using technology, data, knowledge, and continuous improvement practices to make services simpler, more scalable, and easier to navigate. The Analyst supports employee inquiries and lifecycle processes, identifies recurring issues and friction, works with subject matter experts to clarify policies and exceptions, and helps translate operational needs into improved processes, knowledge, self-service, and responsible AI or automation use cases. Success requires attention to detail, sound judgment, curiosity, discretion, and the ability to work within established controls while navigating ambiguity and contributing practical improvement ideas.

Requirements

Bachelor's degree or equivalent experience in human resources, business, information systems, analytics, operations, psychology, or another relevant field.
Strong attention to detail and commitment to accurate, high-quality work.
Curiosity about technology, AI, automation, or new ways of working, and ability to learn unfamiliar tools quickly.
Structured problem-solving skills and ability to break unclear issues into manageable questions and next steps.
Clear written and verbal communication skills, including the ability to explain information simply and adapt to different audiences.
Sound judgment, discretion, and respect for confidential and sensitive information.
Service orientation and empathy for employees and managers navigating HR processes.
Ability to organize competing priorities, follow through on commitments, and work effectively in a fast-paced environment.
Ability to collaborate with colleagues from different areas of expertise and incorporate feedback.

Nice To Haves

Experience in HR operations, shared services, customer service, business operations, process improvement, analytics, or a technology-enabled service environment.
Exposure to HR platforms or workflow tools such as Workday, ServiceNow, case management, knowledge management, or reporting solutions.
Experience using generative AI, automation, data, or digital tools to improve a project, service, workflow, or user experience.
Coursework, projects, internships, or extracurricular experience spanning people or service topics and technology, analytics, or process design.
Experience creating clear guidance, documenting a process, analyzing recurring issues, or working with a subject matter expert.

Responsibilities

Respond to employee and manager inquiries about HR policies, processes, and programs with empathy, accuracy, and appropriate urgency.
Manage cases in the HR service management platform, document actions clearly, and support service expectations.
Research issues, distinguish routine questions from exceptions, and appropriately escalate sensitive or higher-risk matters.
Coordinate employee lifecycle activities, including onboarding, transfers, mobility, changes, and offboarding.
Complete HR transactions and documentation accurately while maintaining data integrity, confidentiality, compliance, and audit-ready records.
Coordinate with People Operations, HR Business Partners, subject matter experts, and other partners to support timely outcomes.
Identify unclear handoffs, recurring delays, process gaps, and opportunities to improve service delivery.
Use approved AI and digital tools for research, drafting, summarization, analysis, and operational delivery, applying appropriate human review.
Document potential AI, automation, standardization, or self-service use cases, including business problems, users, processes, data needs, risks, controls, and desired outcomes.
Test new tools and workflows, document findings, and provide feedback about accuracy, usability, and employee impact.
Apply judgment concerning confidential information, data quality, bias, accuracy, and the need for human or subject matter expert review.
Review workflows, case themes, employee feedback, and service data to identify root causes and improvement opportunities.
Map processes, clarify decision points and exceptions, and help design simpler and more consistent ways of working.
Contribute to process documentation, standard operating procedures, controls, and measurement approaches; support implementation and assess the impact of improvements.
Create, update, and maintain clear, accurate, accessible knowledge articles for employees, managers, and HR colleagues.
Partner with subject matter experts to turn policies and specialist knowledge into practical guidance, decision logic, and employee-friendly content.
Identify knowledge gaps from recurring inquiries and recommend content or self-service improvements.
Build working relationships across People Operations and with HR and business partners, and navigate ambiguous situations by gathering facts, assessing risk, and proposing next steps.
Communicate clearly and professionally, consider employee and manager experience, and contribute to a service culture grounded in ownership, responsiveness, respect, and continuous improvement.