Copilot Adoption Lead

Microsoft•Redmond, WA

1d•$155,800 - $303,600

About The Position

Microsoft is seeking a Copilot Adoption Lead to lead the Copilot Adoption team and make customer IT the scale engine for Copilot deployment and adoption. The role sets adoption strategy by connecting enterprise insight, practical technical guidance, and scalable enablement. It equips customers to deploy confidently and expand adoption across CIOs, platform owners, AI strategy roles, and IT practitioners. The role owns integrated adoption strategy and scalable deployment and enablement programs for Microsoft 365 Copilot. It leads a high-performing team, incorporates customer and field feedback into improved frameworks and guidance, and develops an AI-first operating model for team operations. Microsoft describes its mission as empowering every person and organization to achieve more and emphasizes growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Requirements

Master’s degree in Marketing, Computer Science, Business, or a related field and at least 6 years of experience in business; or bachelor’s degree in one of those fields and at least 8 years of experience in business; or equivalent experience.
At least 6 years of people management experience.

Nice To Haves

Master’s degree in Marketing, Computer Science, Business, or a related field and at least 12 years of experience in business; or bachelor’s degree in one of those fields and at least 15 years of experience in business; or equivalent experience.
At least 8 years of people management experience.
Experience owning scalable adoption or customer-success programs and deployment outcomes for a large-scale cloud, SaaS, or enterprise technology portfolio.
Experience with AI and enterprise platforms, including deployment, data readiness, security, and governance.

Responsibilities

Own an integrated adoption strategy to accelerate deployment and expansion for Microsoft 365 Copilot, including Chat, Cowork, Code, and Autopilot.
Set priorities and measure impact through deployment and expansion, IT readiness, time to deploy, blocker reduction, and scalable enablement effectiveness.
Build repeatable deployment frameworks, readiness assessments, and tools that give customers confidence to act.
Translate licensing, data readiness, governance, security controls, application and network prerequisites, and configuration requirements into practical enterprise guidance.
Build scalable programs and enablement, including technical and customer-success content, operational guidance, and practitioner resources, to help customers deploy and expand adoption.
Scale field readiness and enable Microsoft’s scale engines through reusable deployment resources, technical guidance, and enablement programs.
Incorporate customer and field feedback on deployment barriers and turn recurring issues into improved frameworks, tools, and practitioner guidance.
Provide decision-ready feedback to Engineering to inform product improvements without owning engineering delivery.
Lead and develop a high-performing Copilot Adoption team with deep product expertise, practical technical depth, and strong customer focus.
Develop an AI-first operating model to accelerate team operations.
Embody Microsoft’s Culture and Values.