About The Position
TELUS Health empowers everyone to live their healthiest life. Guided by our vision, we leverage the power of our cutting-edge technology and focus on the uniqueness of each individual to create the future of health. As a leading global provider of health and wellness – encompassing physical, mental, and financial health – TELUS Health improves health outcomes for consumers, patients, healthcare professionals, employers, and employees. TELUS Health's Employer Solutions supports the overall health and well-being of over 35 million lives worldwide with our clinical expertise, global reach, and digital wellness platform. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work. As a global Employee Engagement Platform serving tens of thousands of businesses and millions of employees worldwide, our Employer Solutions leverage innovative technology and a mobile-first user experience to deliver a Total Wellness Solution that people and businesses love to use. Our employees have access to the same high-quality wellness support and resources provided to our clients. We pride ourselves on providing a work environment that inspires innovation, connection, and collaboration, while supporting your personal and professional growth and development. We value change-makers and individuals and teams who bring high energy, passion, and an unwavering commitment to excellence in their roles.
Requirements
- University degree in Business or a related field, or equivalent work experience required
- 2-5 years of experience in a sales/account management environment
- Demonstrated ability/potential to manage a book of business independently
- Ability to meet client daily requirements in a timely and strategic manner, while identifying and uncovering business opportunities
- Ability to meet clients as needed, including some travel depending on client location
- Demonstrated ability to meet and exceed revenue targets
- Strong problem-solving skills
- Strong organizational, analytical, and project management skills
- Exceptional written and verbal communication skills
- Bilingual proficiency in English and French is required.
- Knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Nice To Haves
- Previous experience in Human Resources, wellness programs, and/or EAP considered an asset
Responsibilities
- Achieve identified revenue and growth targets
- Respond to customer inquiries and service requests regarding their programs and services
- Responsible for the execution of client contracts and programs
- Responsible for program governance, including reviewing internal reports and identifying issues
- Issue reports to clients
- Responsible for client support, preparation of annual planning and meetings, as applicable
- Responsible for the execution of manager and employee orientations (delivered via phone or webinar), as applicable, as well as follow-up on trauma, WPT initiatives, etc.
- Act as a liaison with internal departments to resolve issues that may arise with clients
- Manage and coordinate Quality Assurance Reviews
- Follow up on manager consultations
- Responsible for updating and utilizing the CRM (Customer Relationship Management) system
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
