Provides consultative advice and service on operations in alignment with the marketing objectives of the business/group. Supports the assessment, planning, implementation/delivery of existing and new marketing programs, channels and solutions to promote consistent and exceptional customer experiences. Evaluates/delivers operational processes as part of ongoing management of the marketing specialization to optimize operational performance. Provides subject matter expertise in the marketing specialization from an operational perspective, offering decision support including information, expertise, advice and recommendations on opportunities and exposures. Monitors performance against plans, forecasts, initiatives and objectives, escalating issues as required. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Builds effective relationships with internal/external stakeholders and ensures alignment as required. Conducts independent analysis and assessment to resolve strategic issues. Participates/leads in the design, development, implementation, and management of core processes. Performs program/process reviews, monitors and tracks performance, and conducts quality reviews to confirm compliance with standards and identify gaps or issues. Develops/maintains comprehensive information management systems; designs/contributes to initiatives to improve processes, analysis and reporting. Understands industry trends, provides insights, and makes recommendations/enhancements as required. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree