Coordinator-General Services-Fleet & DOT Compliance

Mayo Clinic•Rochester, MN

About The Position

The Coordinator-General Services-Fleet & DOT Compliance has a forward-facing role supporting technology and systems enhancements. The role partners with IT and external vendors to troubleshoot systems, databases, and technology and to enable changes and enhancements. It oversees operational excellence in technology and uses reporting and data analysis to support scheduling, training, follow-up on escalated situations, problem-solving, and independent decision-making. The Coordinator reviews and pays vendor statements, disburses payments to other departments as appropriate, and applies continuous improvement methods to improve processes, services, and staffing-resource utilization. The position supervises and directs staff, monitors and approves timecards, prepares and presents annual performance appraisals with detailed feedback and growth objectives, and creates and maintains policies and procedures. It requires strong customer focus, professional judgment, effective communication, and the ability to manage multiple priorities independently in a fast-paced, high-volume, high-stress environment. The essential functions require standing and using a full range of body motion throughout the shift. Physical activities include lifting and/or moving more than 50 pounds and using personal protective equipment. The selection process may include a prerecorded OnDemand interview.

Requirements

Bachelor's degree with one year of technology background or experience and proven ability to lead; or associate's degree with two years of supervisory/lead and technology background or experience; or high school diploma with four years of supervisory/lead and technology background or experience.
Valid driver's license and excellent driving record.
Strong technology background and ability to work with systems and technology.
Ability to articulate and bring forward system enhancements.
Ability to analyze data, interpret information, and present it.
Strong organizational and communication skills, including written and verbal communication.
Excellent time management and prioritization skills, including the ability to work in a fast-paced, high-volume environment and manage tasks independently.
Professionalism, emotional intelligence, mature judgment, and ability to handle difficult or critical situations and lead in a high-stress environment.
Strong problem-solving, decision-making, organizational, and interpersonal skills.
Knowledge of computer applications, including Microsoft Office.
Ability to stand and use a full range of body motion throughout the shift.
Ability to lift and/or move more than 50 pounds and use personal protective equipment.

Nice To Haves

Experience in fleet, logistics, or supply chain operations.
Knowledge of DOT/FMCSA regulations, driver qualification requirements, vehicle inspections, and compliance documentation.
DOT/FMCSA compliance training or certification, or ability to obtain it upon hire.
Ability to support complex multi-site operations and collaborate with leaders, staff, vendors, and compliance partners.

Responsibilities

Partner with IT and external vendors to support system changes and enhancements.
Oversee operational excellence in technology and troubleshoot systems, databases, and technology.
Partner with systems vendors to troubleshoot system issues.
Report and analyze data and metrics.
Coordinate scheduling and training and follow up on escalated situations.
Use problem-solving and decision-making, including independent decision-making, to address operational needs.
Review and pay vendor statements and disburse payments to other departments as appropriate.
Apply continuous improvement methods to enhance processes, services, and staffing-resource utilization.
Provide supervision and direction to staff.
Monitor and approve timecards.
Prepare and present annual staff performance appraisals, including detailed feedback and growth objectives.
Create and maintain policies and procedures.
Collaborate with leaders and team members on continuous improvement and quality initiatives.
Promote a customer-focused work environment.