Coordinator, Workforce Support and Development

Didlake, Inc.•Norfolk, VA

21h•Hybrid

About The Position

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work. The Workforce Support and Development Coordinator plays a critical role in ensuring employees with disabilities receive the individualized support they need to succeed across our contract, retail, and corporate worksites. This position serves as a key resource for employees and supervisors, helping remove barriers to employment and maximizing everyone’s potential.

Requirements

Compassionate, organized, and solutions-oriented, with a strong understanding of disability support in competitive employment settings.
Communicate effectively across varying cognitive levels and can translate employee needs into practical, worksite strategies.
Bachelor’s degree in education, Rehabilitation, Psychology, or related field plus a minimum of 2 years of relevant experience providing direct support to adults with a variety of disabilities; OR High School Diploma plus a minimum of 5 years of relevant experience providing direct support to adults with a variety of disabilities.
Extensive experience providing direct rehabilitation services to adults with diverse disabilities.
Strong knowledge of evaluative processes to determine individualized support needs.
Ability to respectfully assess and address barriers across the 7 Functional Limitation Areas as they relate to employment.
Exceptional listening skills with the ability to translate support needs into actionable workplace strategies.
Ability to write clear, concise, and practical Employee Support Plans (ESP).
Experience training and guiding supervisors on disability-related support.
Strong collaboration skills across departments, including HR and site leadership.
Crisis management experience.
Superior organizational and multitasking skills.
Ability to work independently while meeting deadlines.
Proficiency with electronic documentation systems.

Responsibilities

Conduct intake and assessment meetings to identify individualized support needs for employees with disabilities.
Develop clear, concise Employee Support Plans (ESP) based on assessment findings, observed needs, and management input.
Gather, analyze, and summarize support needs to maximize employee success across worksites.
Conduct routine follow-up with employees and site management to ensure ESP effectiveness and identify additional resources if needed.
Enter and maintain Employee Support Plans and documentation in the Lauris electronic database.
Assist employees in understanding and obtaining required Documentation of Disability in coordination with Human Resources and regulatory requirements.
Provide assistance with clearance and badging paperwork as needed.
Document all contacts and support activities within the Lauris electronic system.
Maintain established timelines, scheduling requirements, and program deadlines.
Train and guide supervisors on how to effectively use the Employee Support Plan as a practical support tool.
Serve as a Subject Matter Expert on disability-related supports and workplace accommodations.
Follow established SOPs for responding to workforce support concerns reported by HR or site management.
Provide direct interaction and follow-up support to assist HR with workforce support–related personnel matters.
Keep the Workforce Support and Development Director informed of participant issues that may impact employment status and document all support efforts.
Travel extensively to Didlake worksites and offsite meeting locations throughout the Portsmouth, Virginia Beach, Norfolk, and Chesapeake areas.