Coordinator, Ticket Operations and Fulfillment

TicketManager • Mesa, AZ

2d • $20 - $22 • Onsite

About The Position

The Coordinator, Ticket Operations and Fulfillment supports customers by executing accurate, scalable ticket setup and fulfillment. The role owns the end‑to-end configuration, maintenance, and quality assurance of ticket inventory, ensuring compliance with customer requirements and seamless delivery across digital and physical inventory. Through proactive management of complex, high‑volume ticket requests, precise inventory maintenance, and consistent adherence to SLA commitments, this role helps reduce customer effort and ensures reliable, efficient ticket delivery.

Requirements

• Bachelor’s Degree Required
• 1+ year of related work experience
• Excellent communication skills, both oral and written
• Process-driven, creative thinker with a proven ability to articulate, and implement innovative solutions
• Must have exceptional follow-through, possessing a high level of attention to detail
• Proven ability to manage multiple projects and deliver work on time
• Experience with Outlook and Excel
• Comfortable learning new software programs
• Demonstrates high ethical standards, accountability, and integrity in all work

Nice To Haves

• Previous Box Office/Ticketing experience a plus
• Experience in box office, ticketing, or event fulfillment is a plus

Responsibilities

• Execute accurate ticket setup and fulfillment to support customer needs
• Respond to ticket‑related fulfillment inquiries while meeting service‑level expectations
• Build and maintain ticket inventory for events, packages, and large‑scale builds
• Ensure ticket data accuracy, compliance, and quality prior to delivery
• Handle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery
• Partner with internal teams to support new account setups and high‑volume ticket projects
• Collaborate across teams to support efficient fulfillment operations and continuous improvement
• Maintain organized fulfillment processes and documentation

Benefits

• Retirement: 401(k) & Company Match
• Health Benefits: Medical, Dental, Vision & Chiropractic
• Time Off: Unlimited PTO
• Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
• Perks: Fun, collaborative, in-office culture with weekly catered breakfast and big company perks with the autonomy of a high-growth startup.
• Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees