Coordinator, Ticket Operations, Administration and Reporting

MLSE (Maple Leaf Sports & Entertainment Partnership)•Toronto, ON

5d•Hybrid

About The Position

Join our dynamic Ticket Operations, Administration, and Reporting team at MLSE! As a part-time coordinator, you will play a crucial role in supporting our Ticket Sales, Suites, and Membership divisions, as well as collaborating with our Live, Finance, Legal, and Global Partnerships teams.

Requirements

University degree in a relevant or tangential field
Advanced to high-level skills in MS Excel.
Meticulous attention to detail.
Proven time management skills with the ability to meet shifting timelines and demands.
Ability to quickly grasp new technical concepts and solve problems as needed.

Nice To Haves

Knowledge of ticketing systems, particularly Archtics and or Ticketmaster Host is an asset.
Experience with Power BI or similar reporting platforms is an asset.

Responsibilities

Oversee the setup, management, and accurate reporting of events for all our brands.
Ensure the smooth processing and distribution of single, package and season tickets.
Maintain control over ticket inventory, ensuring compliance with established procedures and safeguarding fan account information.
Provide outstanding support to our Ticket Sales & Membership teams, addressing inquiries related to customer account information, pricing controls, and ticket management.
Support internal departments with ticketing requests and troubleshooting of ticketing issues including ticket replacement, scanning issues and refunds.
Support the brand teams with various league and event reporting.
Provide reporting for internal and external contacts on ticket inventory, sales and renewals.
Assist the Department Lead with processing and managing VIP ticket requests and inventory.
Communicate effectively and efficiently with colleagues and management across the organization.
Conduct oneself in a professional manner and take pride and ownership in the organization, its people and the position while maintaining confidentiality at all times.
Perform other related duties as assigned or requested by management.
Maintain clear and efficient communication with colleagues and management.
Experience in running reports with the ability to filter and handle large amounts of information.
Work with business partners on platforms integrating with Archtics to ensure accurate data flow (e.g., Salesforce, Power BI).
Support game day operations through inventory management and processing ticket requests.