Ticket Operations Associate

Virginia Tech • Blacksburg, VA

4d • Onsite

About The Position

The Ticket Operations Associate works in a fast-paced university intercollegiate athletics ticket office serving customers by processing orders and providing customer support for all aspects of ticket operations via telephone, written communication, and personal interaction. Should enjoy speaking with patrons to effectively address customer concerns. Requires excellent learning skills to acquire product and processing knowledge in order to present information effectively to customers and accurately answer their questions. Assists in all areas of ticket sales, processing, distribution, and customer support. Must have current knowledge of telephone and computer systems, including data integrity.

Requirements

• Previous customer service experience in an academic or sales environment.
• Working knowledge of basic office computer software and hardware.
• Ability to work accurately with attention to detail in a high-volume customer support environment.
• Strong communication, organizational, and interpersonal skills.
• Availability to work M-F between 9:00 a.m. and 5:00 p.m.
• Availability to work events held on weekends and some holidays.

Nice To Haves

• Experience with Paciolan Ticketing Software and Salesforce.
• Previous sales experience.
• Previous customer support experience.
• Previous payment card processing experience.

Responsibilities

• Processing orders and providing customer support for all aspects of ticket operations via telephone, written communication, and personal interaction.
• Assisting in all areas of ticket sales, processing, distribution, and customer support.
• Speaking with patrons to effectively address customer concerns.
• Acquiring product and processing knowledge to present information effectively to customers and accurately answer their questions.
• Maintaining current knowledge of telephone and computer systems, including data integrity.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed