Event Day Associate - Ticket Operations - 2026

Tepper Sports & Entertainment • Charlotte, NC

4d • Onsite

About The Position

Assist in the event day operation of the Tepper Sports & Entertainment Ticket Office. This role involves supporting various aspects of ticket operations from the beginning to the end of all events at Bank of America Stadium. Shifts can range from 3 to 12 hours on event days. The associate will gain an understanding of a fast-paced Event Day Ticket Office environment. Other duties may be assigned.

Requirements

• Must be able to handle confidential, privileged, and/or sensitive information with care and sensitivity.
• Must be detail-oriented and able to multi-task while managing time successfully.
• Must be adaptable to a fast-paced environment.
• Must be flexible to work evenings and/or weekends and all Tepper Sports & Entertainment events, including events held on weekends, nights, and holidays.
• Good organizational and communication skills.
• Works well under pressure while maintaining a positive attitude.
• Must be willing to accept and embrace tasks as they are assigned.
• Must be dependable, accountable, and trustworthy.
• Work well in a team environment.
• Strong customer service skills.
• Courteous and professional.
• Must pass pre-employment screens.

Responsibilities

• Assist Ticket Takers at the gates, answer questions, and direct patrons as Gate Manager.
• Distribute Will Call properly and accurately to ensure quality customer service.
• Answer phones and assist customers with their questions.
• Learn to use the TicketMaster system for selling single game tickets.
• Perform customer service functions as needed.
• Navigate around the stadium to perform duties as a Runner, as needed.
• Develop an understanding for a very fast-paced Event Day Ticket Office.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed